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Billing and Reimbursement Customer Service Representative
Clarity ClinicCustomer Service Representative in the Billing department of Clarity Clinic. Handling patient communications, payments, and supporting collection processes with confidentiality.
About the role
Key responsibilities & impact- Ensure that patients are treated with the highest level of confidentiality and professionalism
- Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
- Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
- Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
- Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
- Responsible for Self-Pay AR and management of accounts with credit cards on file
- Collects patient payments and assists in posting payments as it relates to our collection processes
- Responsible for reviewing, identifying, and sending qualified accounts to collections
- Identify patient and insurance credits/refunds
- Create and manage patient payment plans
- Manage and run weekly statement files
- Responsible for return mail
- Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
- Handle mailing collection letters to both insurance and patient as instructed by collection staff
- Work various tasks assigned as needed
- Maintain the strictest confidentiality according to the guidelines of company policies
- Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
- Attend meetings as required
- Participate in development and training activities as required by management
- Adapt to change in positive and professional manner
Requirements
What you’ll need- BS/BA degree preferred or two years of medical billing and customer service experience is preferred
- Heavy focus on high volume phone calls and emails
- Bilingual is a plus
Benefits
Comp & perks- Health insurance
- Professional development
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingaccounts receivablepayment processingcollections managementpatient payment plansinsurance claimsEOB processingcredit managementbilling softwarecustomer service
Soft Skills
confidentialityprofessionalismcommunicationde-escalationcourtesyadaptabilityteamworkproblem-solvingcustomer supportinterpersonal skills