Clariti

Customer Success Manager – Enterprise

Clariti

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$80,000 - CA$107,000 per year

About the role

  • Be the primary advocate and trusted advisor for a portfolio of customers
  • Drive meaningful business outcomes and ensure long-term retention and growth
  • Develop joint success plans that outline measurable goals, key milestones, and strategic use cases
  • Schedule and lead Executive Business Reviews with a focus on driving adoption and demonstrating ROI
  • Actively monitor customer health, identify risks early, and coordinate internal resources to resolve challenges
  • Partner with cross-functional teams to ensure seamless handoffs and issue resolution
  • Provide strategic insights and feedback to internal teams to maximize value, retention, and product evolution

Requirements

  • 3+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management.
  • Familiarity with managing retention and growth quotas, with a focus on driving customer satisfaction and account health.
  • Experience managing 2-4 strategic customer accounts, with an emphasis on maintaining strong relationships and ensuring customer success.
  • Ability to drive customer adoption and retention with technical products, including identifying customer needs and coordinating with internal teams for solutions.
  • Proficient in sales discovery methodologies, with a basic understanding of conducting ROI discussions and articulating value propositions.
  • Exposure to enterprise solution sales, collaborating with account executives or sales teams to support the development of sales opportunities.
  • Experience in developing and executing customer success plans that align with customer goals and business objectives
Benefits
  • Comprehensive benefits package
  • Variable bonus
  • Competitive compensation packages
  • Well-deserved time off to keep you and your family healthy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer advocacycustomer engagementcustomer successaccount managementretention quotasgrowth quotassales discovery methodologiesROI discussionsvalue propositionsenterprise solution sales
Soft Skills
trusted advisorrelationship managementstrategic insightscross-functional collaborationissue resolutioncustomer satisfactioncustomer health monitoringrisk identificationcommunicationleadership