Claritas Rx

Customer Success Manager

Claritas Rx

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $110,000 - $120,000 per year

About the role

  • Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth.
  • Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams.
  • Help your customers achieve their business goals and outcomes by:
  • Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state.
  • Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate.
  • Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies.
  • Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact.
  • Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items.
  • Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts.
  • Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making.
  • The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities.

Requirements

  • Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
  • Strong analytical and problem-solving skills, with a creative and data-driven approach.
  • Exceptional attention to detail and clear, concise written and verbal communication.
  • Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
  • Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
  • Demonstrated capabilities in:
  • Problem-solving and resolution
  • Project coordination and organizational skills
  • Expectation-setting and alignment of priorities
  • Active listening and understanding customer needs
  • Solution knowledge and the ability to apply insights to business challenges
  • Empathy and relationship-building
  • Tenacity and persistence to drive outcomes (“grit”)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quantitative analysisdata-driven approachanalytical skillsproblem-solvingproject coordinationMicrosoft Excelcustomer-driven inputcommercial data expertisesolution knowledge
Soft Skills
attention to detailclear communicationrelationship-buildingactive listeningempathytenacityproblem resolutionexpectation-settingorganizational skills