Own all operational activities for the SaaS platform and data services post-deployment, ensuring 24/7 availability and performance.
Lead, build, and govern the operations team, including managing offshore specialists and defining access controls to prevent PHI exposure.
Establish and maintain operational SLAs and KPIs, producing regular operational review reports and customer-facing post-mortem writeups.
Drive the strategy for Cloud Native infrastructure, overseeing CI/CD pipelines, container management (Docker/Kubernetes), and deployment automation.
Develop and maintain comprehensive monitoring and alerting systems (using tools like AWS CloudWatch) to ensure rapid issue detection and system health.
Manage the "Run" function of the platform, ensuring zero-downtime deployments and robust infrastructure-as-code practices.
Partner with Data Engineering to monitor ETL/ELT pipelines. Ensure data arrives on time and meets quality standards (freshness/completeness).
Manage the operational health of data and application infrastructure tools (e.g., Snowflake, Airflow, Redshift etc.), managing upgrades and capacity planning.
Technically implement and police data access controls across all layers of the platform. Ensure developers and analysts have the access they need without violating "Least Privilege" policies.
Implement and manage incident response workflows (e.g., in Jira), ensuring clear remediation processes and documentation.
Oversee access reviews and compliance reporting to support HIPAA and SOC2 policies, serving as the primary owner for audit readiness.
Create and maintain SOPs, runbooks, and operational procedures to institutionalize best practices.
Identify recurring operational issues and partner with engineering to drive reliability and automation improvements.
Gather, analyze, and report on operational metrics, incident trends, and system health.
Execute the technical controls required for SOC2, HIPAA, and ISO audits. Ensure evidence is collected automatically and continuously.
Manage the patching cadence. When security scans find vulnerabilities, you are responsible for prioritizing and deploying the fixes across the fleet.

Requirements

BS degree in Computer Science, Math, or related STEM fields, or comparable body of work.
10+ years of experience in Software Engineering or Operations, with significant experience in a leadership role.
Proven track record of managing SaaS platforms and DevOps functions in a high-compliance environment (healthcare preferred).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SaaS managementCloud Native infrastructureCI/CD pipelinescontainer managementDockerKubernetesmonitoring systemsETLELTinfrastructure-as-code

Soft skills

leadershipteam managementcommunicationproblem-solvinganalytical skillsstrategic planningincident responsecollaborationreportingprocess improvement

Certifications

BS degree in Computer ScienceHIPAA complianceSOC2 complianceISO audit readiness