Clario

Study Implementation Manager

Clario

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Coordinate the full software solution delivery process for respiratory studies, ensuring implementations meet requirements and remain within scope
  • Serve as a subject matter expert (SME) for the Expert platform and study‑level configuration
  • Communicate and collaborate with prospects and clients regarding product capabilities, configuration options, and use cases to ensure accurate Project Requirement Specifications (PRS)
  • Review, analyze, and consult with internal Project Managers and clients on protocol requirements to determine technical implementation needs
  • Create and maintain detailed specifications for study implementations across all assigned projects
  • Develop and maintain client‑specific Expert templates
  • Set up study‑specific devices and perform initial smoke testing prior to V&V handoff
  • Support Project Managers during client UAT activities, including test script review and software walkthroughs
  • Present and explain the PRS during client kick‑offs and throughout the study lifecycle, including for amendments
  • Track and communicate configuration status, timelines, scope changes, and data‑related impacts both internally and externally
  • Participate in client meetings (kick‑off, UAT, status) and provide technical and configuration guidance as needed
  • Serve as a liaison with Technical Support and cross‑functional teams to investigate and resolve technical usage issues
  • Support project scope and change‑control processes, including revision management
  • Provide critical inputs across Sales‑to‑Service, Kick‑Off, Solutions Overview, Specification Review, and Software Review stages
  • Coordinate with Quality Assurance, Software Development, and other internal groups to ensure accurate understanding and execution of study requirements
  • Contribute to continuous improvement activities, workflow enhancements, documentation updates, and trainings related to new devices or Expert enhancements

Requirements

  • Bachelor’s degree in MIS, Computer Science, Technical Communication, Research Methodology, Psychology, or a related field
  • Minimum 5 years of experience supporting or executing clinical research studies (pharmaceutical/biotech preferred)
  • Strong client relationship management skills with excellent written, verbal, and visual communication abilities
  • Experience creating clear and usable documentation; technical writing experience is a plus
  • Proficiency with technology, technical/clinical terminology, and web‑based systems
  • Experience in a technical, operational, or project management role
  • Demonstrated ability to coordinate tasks, manage timelines, and deliver on project goals
  • Strong organizational, time‑management, and problem‑solving skills
  • Ability to work independently in a fast‑paced, dynamic environment with minimal supervision
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Visio; experience with remote presentation tools (e.g., WebEx)
  • Ability to collaborate effectively with global, remote teams
  • Ability to travel approximately 20–30% based on client needs
Benefits
  • Competitive compensation
  • Medical, dental, and vision coverage
  • Flexible and paid time off
  • Remote and hybrid work options
  • Tuition reimbursement
  • Employee assistance and wellness programs
  • Life and disability insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingproject managementclinical researchprotocol requirements analysisconfiguration managementstudy implementationsmoke testingUAT supportdocumentation creationworkflow enhancements
Soft Skills
client relationship managementcommunicationorganizational skillstime managementproblem solvingindependent workcollaborationadaptabilityattention to detailcritical thinking