Clara

Head of Account Development – Brazil

Clara

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Lead

About the role

  • Lead and mentor a team of high-performing Customer Success Managers, fostering a strong culture of accountability, ownership, and impact.
  • Own and continuously improve customer lifecycle analysis and management, identifying drop-off points and opportunities to increase engagement.
  • Use data analysis to define KPIs, track performance, and inform strategy and prioritization.
  • Oversee a portfolio of enterprise and mid-market accounts, ensuring consistent value delivery, retention, and growth.
  • Develop and execute cross-sell and up-sell strategies to expand account value.
  • Lead communication and adoption efforts for product launches and experience-impacting changes.
  • Serve as a senior voice of the customer across the company, sharing insights with Product, Ops, and Growth teams.
  • Build customer advocacy initiatives, including case studies, referrals, and testimonials.

Requirements

  • 8+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or fintech environment.
  • Strong leadership experience, with a proven track record of building and managing high-performing teams.
  • Demonstrated success managing enterprise and mid-market customers, with a focus on retention, upsell, and cross-sell.
  • Deep understanding of financial services or related sectors.
  • Excellent communication and relationship-building skills in both Portuguese and English.
  • Experience using Hubspot or similar CRM, and Customer Success Platforms.
  • Strategic, analytical mindset with a strong bias for action and measurable results.
Benefits
  • Competitive salary and stock options (ESOP) from day one
  • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment: we move fast, learn fast, and raise the bar — together
  • Smart, ambitious teammates — low ego, high impact
  • Flexible vacation and hybrid work model focused on results
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI definitioncustomer lifecycle managementaccount managementcross-sell strategyup-sell strategycustomer advocacy initiatives
Soft Skills
leadershipcommunicationrelationship-buildingstrategic thinkinganalytical mindsetaccountabilityownershipimpact orientation