Customer Success Manager
ClanX
full-time
Posted on:
Location Type: Remote
Location: India
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Salary
💰 ₹2,000,000 - ₹2,200,000 per year
About the role
- Own and manage a portfolio of APAC customers post-sale
- Lead customer onboarding including planning, data readiness, and enablement
- Conduct live product trainings, workshops, and demos
- Partner with customer leaders to define success metrics and track outcomes
- Drive product adoption and identify expansion opportunities
- Act as first-line support for customer questions and issues
- Document, triage, and escalate product issues to Engineering or Product teams
- Coordinate with internal teams to resolve issues and update customers
- Manage customer health, renewals, and risk mitigation
- Maintain accurate customer documentation and success plans
- Explain complex analytics concepts to technical and non-technical users
Requirements
- 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles
- Strong written and verbal executive-level communication skills
- Experience managing multiple customer projects at the same time
- Experience delivering live trainings, onboarding sessions, or workshops
- Strong understanding of business analytics, data preparation, analysis, and reporting
- Familiarity with analytics tools like Alteryx or similar workflow-based platforms
- Ability to translate business problems into analytics-driven solutions
- Strong ownership, organisation skills, and attention to detail
- Comfort working with globally distributed teams
- Currently employed at a product-based organisation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successconsultinganalyticsdata preparationdata analysisreportingproduct trainingonboardingworkflow-based platforms
Soft skills
written communicationverbal communicationproject managementownershiporganizationattention to detailproblem-solvingcollaboration