CMDB Manager
CLA (CliftonLarsonAllen)
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Florida • Iowa • United States
Visit company websiteExplore more
Tech Stack
About the role
- Oversees testing of solutions being delivered
- Assists with estimation of effort for enhancements, as needed
- Reviews business requirement qualification documentation for adherence to platform direction
- Own and operate the CMDB in CLA’s ServiceNow instance in alignment with Common Service Data Model (CSDM); publish CMDB policies, standards, naming conventions, taxonomy, and relationship mapping.
- Implement governance and access (personas/roles) and run CMDB working sessions; administer CMDB Workspace and Data Manager.
- Maintain Service Graph connectors and Discovery; maintain agent and agentless discovery.
- Configure and tune Identification & Reconciliation Engine (IRE) and data source precedence to prevent duplicates and drift across Azure, Dynatrace, SolarWinds, Intune/SCCM, and Discovery.
- Establish and run CMDB Health metrics (duplicate, staleness, orphan) and remediation workflows, own deduplication backlog and data attestation cadence.
- Partner with application support teams to deliver and maintain service maps for critical services and align event ingestion and incident automation with CI class level support group routing.
- Document decisions and publish SOPs/runbooks; communicate status and risks; enable teams through training and office hours.
Requirements
- 4 years of ServiceNow ITOM work experience is required
- Experience with CMDB Workspace, Data Manager, IRE, Discovery, Service Graph Connectors, Service Mapping, Event Management, and Certificate Management preferred.
- CSDM knowledge with CI class modeling, practical taxonomy/naming and relationship mapping experience preferred
- Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
- Knowledge of ServiceNow application platform, Information Technology Infrastructure Library (ITIL) and ITIL V4 processes
- ServiceNow CIS ITOM, CIS Discovery, CSA.
- Scripting/automation familiarity (PowerShell, Python) for data quality and operational tasks.
Benefits
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow ITOMCMDB WorkspaceData ManagerIdentification & Reconciliation Engine (IRE)DiscoveryService Graph ConnectorsService MappingEvent ManagementScriptingAutomation
Soft Skills
communicationtrainingdocumentationrisk managementcollaboration
Certifications
ServiceNow CIS ITOMServiceNow CIS DiscoveryServiceNow CSA