Video Game Producer
Seismic Squirrel
Client Support Specialist
Civix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Provide extensive software support and technical assistance to clients using the Go Grants Grants Management software.
- Diagnose and solve client issues in a timely and courteous manner via email and phone.
- Establish and foster client relationships and represent Civix’s core values.
- Document and record all aspects of client interactions in designated client management systems.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Escalate technical issues to senior team members or other departments as needed.
- Collaborate with other teams, departments and divisions regarding software applications.
- Work with clients to understand and provide guidance on their process and business requirements.
- Perform minor business analysis on client update requests and communicate requirements to development.
- Work closely with software developers to troubleshoot and debug programs.
- QA/Test software updates and revisions.
- Create end user documentation and train users on system functionality.
- Travel to client sites to conduct software training when required.
Requirements
- Applicants must reside and work in a State that is in the Pacific Daylight Time Zone (PDT) or the Mountain Standard Time Zone (MST).
- Must work from 8:00am to 5:00pm (PDT).
- Minimum 5 years of experience in providing software support and/or training to end users.
- Passion for client service and client success.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Strong analytical and problem solving skills.
- Ability to work independently and in a team environment.
- Demonstrated ability to maintain a positive, professional attitude.
- Exceptional written, verbal, and phone skills.
- Can-do attitude with a service-oriented approach.
- Ability to travel to the United States (must meet travel requirements to enter the USA).
- Education: Diploma or Bachelor’s Degree (Technical or Business Process).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software supporttechnical assistancebusiness analysistroubleshootingdebuggingQAtestingdocumentationclient management systemsGrants Management software
Soft skills
interpersonal skillscommunication skillsanalytical skillsproblem solvingteamworkindependencepositive attitudeservice-oriented approachtime managementclient service
