Civitech

Operations Lead

Civitech

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $95,000 - $117,000 per year

Job Level

Senior

About the role

  • Own HubSpot as the system of record, supporting Marketing, Sales, and Client Success as the primary point of contact for CRM operations
  • Manage and optimize HubSpot configuration, including properties, lifecycle stages, lead status, permissions, and integrations
  • Build and maintain reports and dashboards that provide clear visibility into funnel performance, campaign impact, and revenue outcomes
  • Ensure leads are accurately captured, routed, scored, and attributed, maintaining consistent data flow across marketing, sales, and CS
  • Implement and maintain lead qualification, scoring, and attribution models based on agreed-upon GTM strategy
  • Design, build, and manage workflows to support lead routing, lifecycle automation, and internal processes
  • Execute and support email campaigns, nurture programs, and sales sequences across multiple audiences and brands
  • Create and manage audience segmentation to deliver targeted messaging at the right stage of the customer journey
  • Establish and enforce operational standards, including naming conventions, documentation, and governance for HubSpot assets
  • Partner with Marketing, Sales, and CS leaders to translate operational needs into scalable systems and processes

Requirements

  • 3+ years of experience in Marketing Operations, Revenue Operations, or CRM systems roles with hands-on ownership of HubSpot
  • Expertise configuring and administering HubSpot, including properties, lifecycle stages, lead status, workflows, permissions, and integrations
  • Experience managing lead capture, routing, scoring, attribution, and cross-team data flows between marketing, sales, and customer success
  • Proficiency building dashboards and reports that surface funnel performance, campaign impact, and revenue outcomes
  • Hands-on experience executing and supporting email campaigns, nurture programs, and sales sequences within HubSpot
  • Ability to design and maintain complex workflows for lifecycle automation, internal processes, and operational efficiency
  • Experience developing audience segmentation and targeting frameworks across multiple personas, products, or brands
  • Analytical skills with the ability to interpret data, identify issues, and translate insights into operational improvements
  • Highly process-oriented with experience establishing governance, documentation, and naming conventions for CRM and marketing automation systems
  • Comfortable serving as the primary HubSpot point of contact for multiple teams, balancing competing priorities and requests
Benefits
  • Medical, Vision, & Dental Insurance
  • 401(k) plan
  • Employee Stock Options
  • Employer-paid Life Insurance
  • Short/Long Term Disability Insurance
  • Flexible Time Off & Paid Company Holidays
  • Flexible Spending Account
  • Parental Leave
  • Flexible Schedules
  • Professional Development Stipend
  • Monthly Office Upkeep Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HubSpotCRM operationslead capturelead routinglead scoringattribution modelsworkflowsdashboardsreportsaudience segmentation
Soft Skills
analytical skillsprocess-orientedcommunicationcollaborationprioritization