Own Internal Reporting & Metrics
Serve as the single owner for Civitech’s internal reporting and business intelligence function
Define, document, and maintain core company metrics across revenue, operations, product usage, client success, and people operations
Ensure data accuracy, consistency, and trust across all executive and functional reporting
Build & Maintain Reporting Infrastructure
Design and maintain dashboards, reports, and data models used by leadership and functional teams
Partner with Operations, Finance, Product, and Client Success to align reporting with business goals
Improve and automate reporting workflows to reduce manual effort and increase reliability
Support Executive & Strategic Decision-Making
Produce regular executive-level reporting for the COO, CEO, and leadership team
Support planning cycles, forecasting, board materials, and operational reviews with clear data insights
Translate complex data into clear narratives and recommendations for non-technical audiences
Enable Functional Teams
Work with department leaders to understand their reporting needs and build tools that support accountability and performance
Help teams move from ad-hoc reporting toward standardized, self-service analytics where appropriate
Provide guidance on metric definitions, data interpretation, and analytical best practices
Data Governance & Quality
Establish and enforce standards for data definitions, documentation, and reporting hygiene
Identify gaps, inconsistencies, or risks in existing data pipelines and partner with technical teams to resolve them

Requirements

4+ years of experience in business intelligence, analytics, data operations, or a closely related role
Advanced SQL proficiency with hands-on experience in Google BigQuery, including writing complex queries, optimizing performance, and validating data accuracy
Experience working across multiple business systems and data sources, including HubSpot (CRM), Gainsight (customer success), and project or work management tools such as Asana
Familiarity with SaaS metrics (ARR, churn, pipeline, usage analytics, etc.)
Demonstrated experience building and maintaining dashboards, reports, and data models using BI tools (e.g., Looker, Tableau or similar)
Strong ability to translate business and operational questions into clearly defined metrics, repeatable reporting, and actionable insights
Comfort partnering cross-functionally with Finance, Product, Sales, Marketing, and Client Success, and communicating findings to both technical and non-technical stakeholders
High attention to detail, strong data hygiene practices, and a clear sense of ownership over the accuracy, consistency, and reliability of internal reporting

Benefits

Medical, Vision, & Dental Insurance
401(k) plan
Employee Stock Options
Employer-paid Life Insurance
Short/Long Term Disability Insurance
Flexible Time Off & Paid Company Holidays
Flexible Spending Account
Parental Leave
Flexible Schedules
Professional Development Stipend
Monthly Office Upkeep Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

business intelligenceanalyticsdata operationsSQLGoogle BigQuerydashboard buildingreportingdata modelingSaaS metricsdata interpretation

Soft skills

attention to detailcommunicationcross-functional collaborationproblem-solvingownershipdata hygienenarrative translationaccountabilityperformance supportanalytical best practices