Civitech

Senior Manager – People & Operations

Civitech

full-time

Posted on:

Location Type: Remote

Location: Alabama • Alaska • United States

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Salary

💰 $112,000 - $142,600 per year

Job Level

Senior

About the role

  • Manage incoming email inquiries from customers, vendors, candidates, and employees
  • Own the company virtual mailbox
  • Own the main company phone line
  • Process state-specific requirements and requests, supporting employer and business accounts as needed
  • Assist with employment verification requests, unemployment insurance (UI) claims, and other employee-related requests from external sources
  • Project-manage the hiring process, serving as the main point of contact for candidates and the hiring team, including logistics, job postings, and communications
  • Maintain and improve hiring workflows and documentation to ensure a consistent and positive candidate experience
  • Track hiring progress and metrics (e.g., time to hire, pipeline status) and flag risks or delays
  • Ensure compliance with internal hiring standards and state-specific requirements
  • Project-manage new-hire onboarding tasks, ensuring appropriate owners are assigned and held accountable
  • Own the new-hire onboarding experience, including sending offer letters, managing systems access and data entry, and scheduling and/or leading training sessions
  • Project-manage team member offboarding processes to ensure a smooth transition and proper close-out
  • Develop, refine, and support enforcement of company-wide policies in partnership with leadership
  • Serve as the day-to-day owner and primary stakeholder for vendors across HR, IT, and Finance
  • Track and manage company tech stack details
  • Project-manage large-scale, company-wide initiatives, such as internship programs or the annual in-person company retreat, in partnership with the Chief of Staff
  • Serve as the operational owner for People and Operations workflows, ensuring accuracy, timeliness, and consistency across processes
  • Maintain process documentation and standard operating procedures for core People and Operations workflows
  • Serve as the primary operational point of contact for employee benefits questions and escalations
  • Support benefits renewals and open enrollment processes by coordinating vendors, timelines, and communications
  • Serve as a trusted operational partner to leadership, balancing independent execution with timely escalation

Requirements

  • 5+ years of experience in Operations, People Operations, or HR support roles within a fast-paced or growing organization
  • Strong understanding of discretion and confidentiality, with demonstrated ability to handle sensitive employee and company information
  • Exceptional attention to detail, with a track record of delivering accurate, reliable work across complex processes
  • Excellent time management and prioritization skills; able to juggle competing demands, set realistic delivery expectations, and flag misalignment early
  • Comfortable operating in the ambiguity of startup environments, with the ability to bring structure, clarity, and follow-through to evolving processes
  • Clear, concise communicator across written and verbal channels, including asynchronous tools and documentation
  • Confident working independently while knowing when to escalate or seek alignment
  • Strong systems aptitude, with the ability to learn, manage, and maintain Operations and HR tools (e.g., Lever, Rippling, Asana, Slack, Google Workspace)
  • Trusted partner to cross-functional stakeholders, balancing responsiveness with sound judgment and consistency
Benefits
  • Medical, Vision, & Dental Insurance
  • 401(k) plan
  • Employee Stock Options
  • Employer-paid Life Insurance
  • Short/Long Term Disability Insurance
  • Flexible Time Off & Paid Company Holidays
  • Flexible Spending Account
  • Parental Leave
  • Flexible Schedules
  • Professional Development Stipend
  • Monthly Office Upkeep Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementhiring workflowsemployee onboardingemployee offboardingprocess documentationdata entrymetrics trackingcompliance managementbenefits administrationemployment verification
Soft skills
discretionconfidentialityattention to detailtime managementprioritizationcommunicationindependent executionresponsivenesssound judgmentadaptability