CivicPlus

Implementation Specialist – DocAccess

CivicPlus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $47,400 - $65,400 per year

About the role

  • Responsible for onboarding new customers and providing training to new users
  • Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance
  • Manages the assigned workload of open onboarding cases
  • Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe
  • Maintains a minimum assigned average Customer Satisfaction Score (CSAT)
  • Develops positive working relationships with Sales & Product Teams
  • Clearly understands processes and executes proficiently
  • Confident understanding of contracts and offered product packages and plan levels
  • Gains an understanding of the various roles within our CS teams/Sales/Product

Requirements

  • High School Diploma or equivalent
  • Ability to multitask among various assignments
  • Excellent communication (written and oral) skills
  • Excellent interpersonal skills
  • Strong time management skills
  • Ability and willingness to explore unfamiliar systems, environments, and languages
Benefits
  • Comprehensive health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Time Off
  • 401(k) plan
  • Potential Variable Pay based on goals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsinterpersonal skillstime managementmultitaskingrelationship building
Certifications
High School Diploma