Civica US

Product Manager

• Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap
• Own the roadmap for our Policy Administration System (PAS) product named Ensure
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch
• Work cross-functionally to achieve the technical outcome of successfully onboarding new customers to Ensure
• Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions
• Hands-on approach to defining and prioritising product requirements to guide the engineering process
• Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases
• Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging
• Coach and support your direct reports in product management including but not limited to PRDs, refinement, elaboration, release strategy, story mapping etc.
• Coach and manage the engineers and services staff to deliver on product outcomes
• Influence leadership to support the transition to a product-led approach vs project-led
• Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions
• Champion a strong culture of knowledge sharing and product decision and design documentation

Product Manager – Health & Care

Account Executive

• **What you’ll be doing:**
• - Engage with customers – making outbound calls to check in on account health and uncovering new Daymap opportunities.
• - Drive growth – focusing on retention, upsell, and cross-sell opportunities within the business unit.
• - Build strong relationships – developing credibility and trust with key customer stakeholders.
• - Manage opportunities in Salesforce – including forecasting, pipeline growth, opportunity progression, and account reviews.
• - Understand customer needs – identifying solutions that meet their goals and challenges.
• - Stay market-aware – keeping up to date on competitor products and services.
• - Collaborate with marketing – supporting campaigns and initiatives to generate interest and drive sales.
• - Nurture the sales pipeline – ensuring active engagement, progression, and timely closure of opportunities.
• - Adapt to evolving business needs – responsibilities may change over time as the sales environment shifts.

Product Manager – Health & Care

Schools Account Executive