Civica US

Product Manager – Health & Care

Civica US

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap
  • Own the roadmap for our Policy Administration System (PAS) product named Ensure
  • Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch
  • Work cross-functionally to achieve the technical outcome of successfully onboarding new customers to Ensure
  • Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions
  • Hands-on approach to defining and prioritising product requirements to guide the engineering process
  • Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases
  • Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging
  • Coach and support your direct reports in product management including but not limited to PRDs, refinement, elaboration, release strategy, story mapping etc.
  • Coach and manage the engineers and services staff to deliver on product outcomes
  • Influence leadership to support the transition to a product-led approach vs project-led
  • Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions
  • Champion a strong culture of knowledge sharing and product decision and design documentation

Requirements

  • Strong product management experience, working in a modern software or product-led organisation
  • Solution architecture know-how, specifically in relation to legacy software and how to best achieve the technical outcomes required to migrate from business-critical legacy systems to modern software release patterns
  • Experience operating with Agile development methodologies to manage product development and collaborate with engineering teams
  • PM coaching in Agile – facilitation skills is a bonus
  • Ability to navigate and address the complexities of product lifecycle management, including the transition of multiple customers from legacy systems to a single product roadmap
  • Strong analytical skills to collect, analyse, and interpret data to inform product decisions and identify market opportunities
  • Technical sales experience will be useful as this enables you to lead customer conversations on how to migrate with minimal disruption
  • Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility
  • Driving force behind building and executing a product roadmap and strategy that aligns with customer needs and company goals
  • Working across multiple functions to align sales, services, engineering, etc. to create alignment and shared understanding
  • Experience with tools such as Figma, Notion, Aha and GitHub
  • Commercial background in PHI is a big bonus
Benefits
  • We're all different - and we love this about us.
  • We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
  • Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
  • Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementsolution architectureAgile development methodologiesdata analysisproduct lifecycle managementtechnical salesfeature prioritizationproduct roadmap developmentcustomer onboardingproduct performance measurement
Soft Skills
coachingcommunicationcollaborationanalytical skillsinfluencefacilitationknowledge sharingproblem-solvingstakeholder managementstrategic thinking