Payroll Controller – 12 Month FTC
Civica US
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Data input and administrative processing
- Filing and maintaining paper and electronic records
- Receiving, organising, and processing information
- Answering calls and supporting customers with basic pension queries
- Producing benefit statements
- Opting members into and out of the NHS Pension Scheme
- Processing refund requests
- Guiding members through the retirement process
- Submitting retirement applications
- Managing incoming and outgoing mail
- Assisting Senior Pensions Administrators as required
- Supporting general administration duties
Requirements
- Experience delivering excellent customer service in a customer-focused environment
- Strong working knowledge of Microsoft Word and Excel
- Ability to prioritise work and remain calm under pressure
- Clear and effective communication skills
- High levels of accuracy and attention to detail
- Willingness to follow established procedures
- Ability to use initiative within a team environment
- Strong time management skills
- Positive approach to change and continuous improvement
- Logical thinker with good problem-solving ability
- A proactive, “can-do” attitude
- Educated to GCSE level (or equivalent) including Maths and English
- Experience working in a customer-focused environment
- Strong organisational and time management skills
- Excellent interpersonal abilities
- Methodical and analytical working style
- Exceptional attention to detail
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data inputadministrative processingfilingmaintaining recordsproducing benefit statementsprocessing refund requestssubmitting retirement applications
Soft Skills
customer servicecommunication skillsattention to detailtime managementproblem-solvingorganisational skillsability to prioritiseinitiativeadaptabilityinterpersonal abilities
Certifications
GCSE