Civica US

Program Delivery Manager – Local Government

Civica US

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Provide end-to-end oversight of all projects within the program, ensuring alignment with business objectives
  • Define, implement and maintain program governance, delivery processes and reporting standards
  • Ensure projects are delivered on time, within budget and to agreed quality outcomes
  • Identify and manage risks, issues and dependencies across the program, implementing effective mitigation strategies
  • Lead, mentor and develop a team of consultants and project managers
  • Foster a culture of collaboration, accountability and continuous improvement
  • Act as the primary point of contact for customers across the program
  • Build strong customer relationships and ensure high levels of satisfaction throughout the delivery lifecycle
  • Manage escalations and drive timely, effective resolution
  • Provide regular program performance updates to senior leadership
  • Track KPIs and maintain transparency across all stakeholders
  • Oversee program budgets and contribute to monthly financial targets

Requirements

  • Extensive experience in program management within software or technology consulting, including multi-year, multi-organisation delivery
  • Proven delivery leadership within complex software or technology environments
  • Demonstrated success managing programs with complex dependencies and robust governance requirements
  • Strong leadership capability, with experience leading and developing high-performing delivery teams
  • Exceptional communication skills, with the ability to engage, influence and report effectively at executive level
  • Confident managing multiple priorities in a fast-paced, dynamic environment
  • Expertise across delivery methodologies, including Agile and Waterfall, and PMO frameworks such as PRINCE2 and PMBOK
  • Strong commercial acumen, including budget ownership, forecasting, contract management and vendor/partner management.
Benefits
  • We're all different - and we love this about us.
  • We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
  • Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
  • Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementdelivery leadershipAgileWaterfallPRINCE2PMBOKbudget managementforecastingcontract managementvendor management
Soft skills
leadershipmentoringcollaborationaccountabilitycontinuous improvementcommunicationinfluencingreportingprioritizationproblem-solving