Civic Marketplace

Revenue Operations

• Serve as a cross-functional Revenue Operations architect partnering with CEO, product, engineering, sales, and customer success to design and institutionalize playbooks, tools, and systems
• Codify and standardize vendor and agency onboarding, bid management, and shortlisting processes
• Build internal frameworks for cross-functional collaboration, SLAs, and reporting
• Lead scalable go-to-market execution in five new states
• Establish metrics and dashboards that drive accountability and growth
• Develop repeatable state-entry playbook including stakeholder engagement, compliance checklists, and local-market adaptations
• Define milestone trackers, timeline templates, and launch operations; integrate with HubSpot dashboards and Asana workflows
• Define SLAs and protocols, implement weekly reporting cadence, KPI dashboards, exception logs, and risk registers
• Train internal teams on new playbooks, gather feedback, iterate, and deliver a comprehensive modular Operations Playbook

Revenue Operations Lead