Civia Health

Director, Site Management

Civia Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

Tech Stack

Google Cloud Platform

About the role

  • Take ownership of allocated research site partnerships within the franchise model.
  • Implement full cycle franchise methodology from sign off to continual partnership excellence.
  • Build and maintain strong relationships with site leadership, sponsors, and internal teams.
  • Identify new franchise opportunities and assess feasibility for integration.
  • Manage budgets and financial performance for assigned sites; negotiate agreements.
  • Serve as the primary escalation point for site-based operational issues within Civia franchise.
  • Implement process and pathways to ensure the most efficient use of space and resource.
  • Develop Civia Franchise as the SME and lead all related industry recognition.
  • Ensure adherence to ICH-GCP, local regulations, and contractual obligations.
  • Prepare sites for audits and inspections, lead corrective and preventive actions.
  • Identify risks and implement mitigation strategies promptly.
  • Create, contribute and where applicable own the development and implementation of Civia franchise performance.
  • Monitor franchise sites performance against franchise KPIs and contractual deliverables.
  • Drive process improvements to optimize site start-up timelines and operational workflows.
  • Work with internal stakeholders to develop and deploy KPI dashboards and tools for performance tracking.
  • Influence recruitment strategies through site feedback.
  • Line manage embedded team members at franchise sites.
  • Recruit, onboard, train and develop staff to ensure operational excellence.
  • Mentor and foster a culture of continuous improvement.
  • Ensure functionality and maintenance of all IT equipment (computers, tablets, printers, etc.) and successful deployment across Franchise locations.
  • Oversee staff on the use of clinical systems including AI-enabled tools, Electronic consent platforms, eSource and regulatory filing systems, CTMS platforms (e.g., CRIO, Hubspot).

Requirements

  • Bachelor’s degree in a science-related field or equivalent experience.
  • Minimum 6 years of clinical research experience, with at least 3 years in a leadership role.
  • Strong understanding of clinical trial operations and site management.
  • Proven ability to manage teams and drive performance in a complex, multi-stakeholder environment.
  • Excellent communication and relationship building skills.
  • Fluency in English and proficiency with computer systems.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently while fostering a collaborative team culture.
  • Experience with CRIO, Hubspot, or similar CTMS platforms.
  • Familiarity with AI tools, eSource, eConsent, and electronic regulatory systems.
Benefits
  • Mission with Meaning: Be part of a purpose-led team committed to health equity and real-world impact.
  • Startup Energy, Proven Expertise: Work fast, adapt quickly, and help build something new; guided by seasoned visionary professionals who’ve seen what needs to change.
  • People First Culture: We care deeply about our patients, participants, and each other. Collaboration, transparency, and bold, straight-talking are core to how we work.
  • Invested in Your Growth: We don’t just hire for today; we’re building the leaders and changemakers of tomorrow.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
clinical researchclinical trial operationssite managementbudget managementperformance trackingprocess improvementrisk mitigationteam managementKPI developmentaudit preparation
Soft skills
relationship buildingcommunicationproblem-solvingdecision-makingindependent workcollaborationmentoringcontinuous improvementleadershipinfluence