Civia Health

Director, Site Management

Civia Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Google Cloud Platform

About the role

  • Take ownership of allocated research site partnerships within the franchise model.
  • Implement full cycle franchise methodology from sign off to continual partnership excellence.
  • Build and maintain strong relationships with site leadership, sponsors, and internal teams.
  • Identify new franchise opportunities and assess feasibility for integration.
  • Manage budgets and financial performance for assigned sites; negotiate agreements.
  • Serve as the primary escalation point for site-based operational issues within Civia franchise.
  • Implement process and pathways to ensure the most efficient use of space and resource.
  • Develop Civia Franchise as the SME and lead all related industry recognition.
  • Ensure adherence to ICH-GCP, local regulations, and contractual obligations.
  • Prepare sites for audits and inspections, lead corrective and preventive actions.
  • Identify risks and implement mitigation strategies promptly.
  • Create, contribute and where applicable own the development and implementation of Civia franchise performance.
  • Monitor franchise sites performance against franchise KPIs and contractual deliverables.
  • Drive process improvements to optimize site start-up timelines and operational workflows.
  • Work with internal stakeholders to develop and deploy KPI dashboards and tools for performance tracking.
  • Influence recruitment strategies through site feedback.
  • Line manage embedded team members at franchise sites.
  • Recruit, onboard, train and develop staff to ensure operational excellence.
  • Mentor and foster a culture of continuous improvement.
  • Ensure functionality and maintenance of all IT equipment (computers, tablets, printers, etc.) and successful deployment across Franchise locations.
  • Oversee staff on the use of clinical systems including AI-enabled tools, Electronic consent platforms, eSource and regulatory filing systems, CTMS platforms (e.g., CRIO, Hubspot).

Requirements

  • Bachelor’s degree in a science-related field or equivalent experience.
  • Minimum 6 years of clinical research experience, with at least 3 years in a leadership role.
  • Strong understanding of clinical trial operations and site management.
  • Proven ability to manage teams and drive performance in a complex, multi-stakeholder environment.
  • Excellent communication and relationship building skills.
  • Fluency in English and proficiency with computer systems.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently while fostering a collaborative team culture.
  • Experience with CRIO, Hubspot, or similar CTMS platforms.
  • Familiarity with AI tools, eSource, eConsent, and electronic regulatory systems.
Benefits
  • Mission with Meaning: Be part of a purpose-led team committed to health equity and real-world impact.
  • Startup Energy, Proven Expertise: Work fast, adapt quickly, and help build something new; guided by seasoned visionary professionals who’ve seen what needs to change.
  • People First Culture: We care deeply about our patients, participants, and each other. Collaboration, transparency, and bold, straight-talking are core to how we work.
  • Invested in Your Growth: We don’t just hire for today; we’re building the leaders and changemakers of tomorrow.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical researchclinical trial operationssite managementbudget managementperformance trackingprocess improvementrisk mitigationteam managementKPI developmentaudit preparation
Soft Skills
relationship buildingcommunicationproblem-solvingdecision-makingindependent workcollaborationmentoringcontinuous improvementleadershipinfluence