Civia Health

Director

• Serve as a trusted advisor to site leadership teams
• Own the full employee lifecycle across the site network
• Lead and oversee employee relations matters
• Ensure compliance with federal, state, and local employment laws
• Partner with Talent Acquisition to support hiring for critical site roles
• Champion a patient-first, human-centered culture across all sites

Senior Director, Human Strategy Business Partner – Clinical Trial Site Network

Clinical Research

• Own the country-level delivery plan, defining clear expectations and performance milestones
• Monitor real-time delivery indicators and immediately initiate cross-functional action when risks or slippage appear
• Ensure all operational decisions and adjustments reflect client priorities and commitments
• Maintain an integrated delivery picture that enables proactive decision-making
• Work closely with Site Management Directors, Recruitment, Regulatory, Data, Quality, and Safety teams to ensure consistent execution
• Provide structured oversight, ensuring each function is aligned to timelines, quality expectations, and client deliverables
• Facilitate cross-functional performance reviews and ensure timely resolution of bottlenecks
• Oversee recruitment performance and ensure projected velocity supports country delivery commitments
• Maintain continuous visibility into submissions, approvals, and contracting progression
• Ensure alignment with quality and safety teams to maintain compliance and reporting standards
• Act as the country-level delivery representative to sponsor project teams
• Provide transparent, future-focused performance updates, highlighting risks and recommended actions
• Uphold a client-first mindset, ensuring Civia’s internal teams understand and deliver to sponsor expectations

Clinical Trial Manager

• Take ownership of allocated research site partnerships within the franchise model.
• Implement full cycle franchise methodology from sign off to continual partnership excellence.
• Build and maintain strong relationships with site leadership, sponsors, and internal teams.
• Identify new franchise opportunities and assess feasibility for integration.
• Manage budgets and financial performance for assigned sites; negotiate agreements.
• Serve as the primary escalation point for site-based operational issues within Civia franchise.
• Implement process and pathways to ensure the most efficient use of space and resource.
• Develop Civia Franchise as the SME and lead all related industry recognition.
• Ensure adherence to ICH-GCP, local regulations, and contractual obligations.
• Prepare sites for audits and inspections, lead corrective and preventive actions.
• Identify risks and implement mitigation strategies promptly.
• Create, contribute and where applicable own the development and implementation of Civia franchise performance.
• Monitor franchise sites performance against franchise KPIs and contractual deliverables.
• Drive process improvements to optimize site start-up timelines and operational workflows.
• Work with internal stakeholders to develop and deploy KPI dashboards and tools for performance tracking.
• Influence recruitment strategies through site feedback.
• Line manage embedded team members at franchise sites.
• Recruit, onboard, train and develop staff to ensure operational excellence.
• Mentor and foster a culture of continuous improvement.
• Ensure functionality and maintenance of all IT equipment (computers, tablets, printers, etc.) and successful deployment across Franchise locations.
• Oversee staff on the use of clinical systems including AI-enabled tools, Electronic consent platforms, eSource and regulatory filing systems, CTMS platforms (e.g., CRIO, Hubspot).

Director, Site Management

• Own the country-level delivery plan, defining clear expectations and performance milestones
• Monitor real-time delivery indicators and immediately initiate cross-functional action when risks or slippage appear
• Ensure all operational decisions and adjustments reflect client priorities and commitments
• Maintain an integrated delivery picture that enables proactive decision-making
• Work closely with Site Management Directors, Recruitment, Regulatory, Data, Quality, and Safety teams to ensure consistent execution
• Provide structured oversight, ensuring each function is aligned to timelines, quality expectations, and client deliverables
• Facilitate cross-functional performance reviews and ensure timely resolution of bottlenecks
• Oversee recruitment performance and ensure projected velocity supports country delivery commitments
• Communicate regulatory status effectively to internal leadership and sponsor counterparts
• Maintain oversight of data timeliness, data hygiene, deviation trends, and audit readiness
• Act as the country-level delivery representative to sponsor project teams.