City Wide Facility Solutions Jacksonville

Quality Night Manager

City Wide Facility Solutions Jacksonville

full-time

Posted on:

Location Type: Hybrid

Location: Camp Hill • Pennsylvania • United States

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About the role

  • - Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
  • - Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • - Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
  • - Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
  • - Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • - Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  • - Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
  • - Other duties as necessary.

Requirements

  • - High school diploma required or equivalent experience in commercial janitorial services industry.
  • - Building, facilities, janitorial or similar industry experience a plus!
  • - Strong planning, organization skills, and attention to detail.
  • - Excellent communication and interpersonal skills.
  • - Must be innovative and strive for continuous process improvement.
  • - CRM experience preferred.
Benefits
  • **City Wide offers a competitive compensation and benefits package for this position.**
  • - Health Care Plan (Medical, Dental & Vision)
  • - Paid Time Off (Vacation, Sick & Public Holidays)
  • - Training & Development
  • - Retirement Plan (IRA)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
planningorganizationattention to detailcommunicationinterpersonalinnovationprocess improvement
Certifications
high school diploma