City Wide Facility Solutions Jacksonville

SMB Account Manager

City Wide Facility Solutions Jacksonville

full-time

Posted on:

Location Type: Hybrid

Location: Burnsville • Minnesota • United States

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About the role

  • Ensure satisfactory performance of all tasks related to business operations and compliance with customer contracts.
  • Identify opportunities for non-contract services and expansion of existing contract work.
  • Review customer service requests to ensure contract compliance and identify additional service opportunities.
  • Assess service time and client needs using industry knowledge and service procedures.
  • Coordinate transportation of company-owned equipment when necessary.
  • Track commissions earned on sales opportunities.
  • Prepare and analyze reports to support operational planning and service improvements.
  • Communicate with, evaluate, and provide leadership to company staff, including supporting development of Contract Compliance Managers.
  • Build relationships with client leadership to improve operating practices and address business needs.
  • Enter non-contract work orders and consumable goods accurately into Field Sales after client approval.
  • Schedule non-contract work with Independent Contractors and assist with contractor selection based on experience and performance.
  • Maintain organized account files, contractor notes, and key access for assigned clients.
  • Travel to client sites to ensure contract compliance and document deficiencies in CRM.
  • Communicate operational priorities with night management and address service deficiencies with clients.
  • Review and coordinate the 3 Star Program for accounts requiring improvement.
  • Collaborate with accounting to ensure accurate billing and timely client payments.
  • Regularly strategize with the Director of Operations and Franchise Owner on service expansion and contractor recruitment.
  • Assist administration with safety and security requirements, contractor audits, and client documentation.
  • Manage contractor performance and terminate contractors when client standards or policies are violated.
  • Maintain regular and reliable attendance and establish effective working relationships with team members, contractors, and clients.
  • Provide operational support during Contract Compliance Manager absences.
  • Other duties as necessary.

Requirements

  • 2+ yrs of sales and management experience in building maintenance, facility management, or equivalent experience.
  • Highschool diploma or general education degree (GED).
  • Highly detail oriented and excellent follow-through on commitments.
  • Great at building, maintaining, and growing client relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database, and Power BI.
  • Must have reliable transportation.
Benefits
  • City Wide offers a competitive salary, including commission and bonus, for this position.
  • In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencemanagement experiencecontract compliancereport analysisservice improvementcontractor performance managementaccount managementoperational planningclient documentationsafety and security requirements
Soft Skills
detail orientedfollow-throughrelationship buildingverbal communicationwritten communicationleadershiporganizational skillsteam collaborationclient needs assessmentstrategic planning
Certifications
high school diplomaGED