City Wide Facility Solutions Jacksonville

Account Manager – Facility Solutions Manager

City Wide Facility Solutions Jacksonville

full-time

Posted on:

Location Type: Hybrid

Location: Fort Wayne • United States

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Salary

💰 $90,000 per year

About the role

  • Provide solutions to a wide range of issues clients face at their facilities in their assigned territory while developing long-term relationships with clients and contractors to ensure high client satisfaction.
  • All aspects of client relationships- Retention is everyone’s job!
  • Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
  • Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
  • Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and all services are performed correctly by assigned contractors.
  • Keep all clientele documents updated and current.
  • Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
  • Coordinate with accounting on any discrepancies on client accounts.
  • Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc.

Requirements

  • 3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience.
  • Bilingual ( English and Spanish) - preferred not required.
  • High School diploma required, bachelor’s degree highly desirable.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Route-based experience is highly desirable.
  • Proficient in Microsoft Office and knowledge of CRM databases.
  • Must have reliable transportation and active insurance.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(K) retirement savings plan with company match.
  • 8 paid holidays and 15 days of PTO.
  • Team Outings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencemanagement experiencebuilding maintenancefacility managementquality control inspectionsnegotiationpricing strategystaffing logisticsroute-based experiencebilingual
Soft Skills
client relationship managementdetail-orientedexcellent follow-throughpositive personalityoutgoing personalityrelationship buildingverbal communicationwritten communicationproblem-solvingteam collaboration
Certifications
High School diplomaBachelor's degree