City of Toronto

Project Coordinator

City of Toronto

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$87,800 - CA$116,745 per year

About the role

  • Implements detailed plans and recommend policies and procedures regarding program specific requirements.
  • Monitors the progress of applications through the process and identify applications at risk of missing customer service standards.
  • Conducts research into assigned areas ensuring that such research considers developments within the field, corporate policies & practices, and legislation.
  • Effectively manages time and priorities, coordinating a large number of applications using several program systems.
  • Coordinates and tracks performance metrics related to the City-wide delivery of the application review process.
  • Oversees assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning.
  • Monitors changes to corporate policies and procedures and determines impact on operations.
  • Prepares regular reports with trend analysis to the Management Team on such issues as Customer Services measures, application processes and Information Management.
  • Acts as a liaison between agencies, applicants, and other stakeholders with respect to the coordination of applications and operational issues in order to establish and maintain effective partnerships.
  • Researches and reports on a range of new projects and initiatives as they arise with respect to application coordination.
  • Deals with highly confidential matters such as labour relations, human resources and hiring.
  • Makes recommendations to divisional management to support management functions and improve efficiency and effectiveness of service delivery in regard to service optimization and business process simplifications that could result in alternate service delivery, changes in staffing levels, restructuring, and resource allocation.
  • Identifies priorities and develops appropriate responses within the Division on issues such as FOI, labour disruption plans and other sensitive issues.
  • Leads staff teams for unique projects, such as Customer Service Improvement, Employee Engagement, with responsibility of training staff.
  • Represents the division on Divisional and Corporate workgroup and committees such as Information Management, Business Continuity, Customer Service, Access, Equity & Human Rights.
  • Coordinates and maintains ongoing tracking and follow up on Service Area directives with Divisional Management Team such as management information reports, health and safety initiatives.
  • Prepares documents for Divisional Management by conducting research, analysis and scrutiny of all applicable materials.
  • Acts as a liaison between the division and other divisions across the City, with respect to divisional and operational issues in order to establish, maintain and develop linkages to other divisions, agencies and boards to ensure effective partnerships within the corporation.
  • Attends meetings on behalf of the Supervisor when requested.
  • Coordinates and supports the work of divisional and corporate initiatives related to the division.
  • Organizes divisional team meetings, events and various communication material as required.
  • Makes presentations to senior divisional staff ensuring information on divisional and corporate initiatives and policies is disseminated/understood.
  • Provides direction and composes content for the division's website (internal/external), working with Communication staff through design and production.
  • Develops reports for Council and briefing Notes for Senior Leadership Team.
  • Liaises and consults regularly with Business Transformation and TSD teams to address routine and intermittent system issues and consistently makes technological system recommendations to enhance operations.
  • Prepares high level summaries as requested in response to escalated complaints, media inquiries, and legal matters.
  • Performs other assigned duties as requested and needed.

Requirements

  • Postsecondary education in a field relevant to the role (e.g., project management, environmental studies, public administration, policy, regulatory compliance, ecology, etc.) or an equivalent combination of education and/or experience.
  • Considerable experience coordinating and managing projects, timelines, deliverables, and operational processes in fast-paced environments, including experience supporting regulatory, compliance, enforcement, environmental, or service delivery initiatives.
  • Considerable experience conducting research, analyzing data or issues, interpreting and applying relevant legislation or policies, and preparing reports, presentations, briefing notes, and recommendations.
  • Experience collaborating and communicating with diverse stakeholders including staff, community groups, external partners, enforcement personnel, and senior leadership.
  • Experience planning or delivering public engagement, outreach, communication, training, or operational improvement initiatives.
  • Must possess and maintain a valid Province of Ontario Class G Driver’s License and be able to obtain and maintain a City of Toronto Operator’s Permit for assigned vehicles and equipment.
  • Ability to supervise, support, or train staff or project teams.
  • Knowledge of, or education related to environmental initiatives, integrated pest management, wildlife education, outreach, biodiversity, conservation, regulatory compliance, or enforcement program delivery.
  • Strong written, verbal, presentation, facilitation, interpersonal, analytical, problem-solving, and conflict resolution skills.
  • Proficiency with office and project-related technology (e.g., Excel, Word, PowerPoint, Adobe, databases, case management or project tracking systems).
  • Knowledge of applicable legislation and policies (OHSA, AODA, MFIPPA, and relevant regulatory or municipal policies).
  • Ability to work under pressure, manage competing priorities, and meet deadlines in a complex operational environment.
  • Ability to handle confidential or sensitive information with discretion.
  • Commitment to equity, diversity, and inclusion.
  • Ability to work comfortably around animals and in shelter, field, or wildlife-related environments, if required.
  • Willingness to work evenings, weekends, or travel across Toronto as required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementregulatory compliancedata analysisreport preparationpresentation skillspublic engagementoperational improvementenvironmental initiativesconflict resolutioncase management systems
Soft Skills
communicationinterpersonal skillsanalytical skillsproblem-solvingteam leadershiptime managementorganizational skillsdiscretionadaptabilitycommitment to equity
Certifications
valid Province of Ontario Class G Driver’s License