Communications Officer

City of Ottawa / Ville d’Ottawa

full-time

Posted on:

Location Type: Office

Location: Ottawa • Canada

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Salary

💰 CA$66,020 - CA$77,259 per year

About the role

  • Preparing, producing and distributing library publications;
  • Publicizing library events and services;
  • Assisting in the planning and preparation of special events and programs for adults and children.
  • Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence

Requirements

  • 2-year diploma in Public Relations or related discipline.
  • 2 years experience in related experience.
  • Effective development of informational and promotional materials, including newsletters, Public Service Announcements, press releases
  • Event planning
  • Media relations and regional print and broadcast outlets
  • Methods and techniques of responding to inquiries and resolving patron complaints
  • General knowledge of Library policies and procedures
  • Knowledge of customer service techniques and protocols
  • General knowledge of Ottawa Public Library policies and procedures related to health and safety
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
event planningpublic relationsinformational materials developmentpromotional materials developmentmedia relationscustomer service techniqueshealth and safety legislation knowledge
Soft skills
customer service excellencecommunicationproblem-solving
Certifications
2-year diploma in Public Relations