City of Kings Mountain

IT Support

• Performs a variety of administrative, clerical, office and communications duties independently requiring a comprehensive understanding of information technology, the organizational and departmental mission, rules, regulations, procedures and services.
• Serves as Tier 1 IT support helpdesk providing first line support for IT request; screens walk-ins, phone calls, emails and delegates appropriately and/or enters into departmental ticketing system.
• Responds to requests promptly, ascertains technical information, provides problem resolution whenever possible and dispatches as appropriate.
• Manages incidents and requests with adequate documentation until resolution.
• Resolves problems within area of assignment and escalates to appropriate staff as needed.
• Oversees all IT office administration with focus on supporting the IT Departments efficiency and operations.
• Prepares, maintains, and/or reviews purchase orders, accounts payable, credit card reconciliation, and financial records.
• Reviews and submits department timesheets and monthly expense reports.
• Assists in annual budget preparation and review processes.
• Assists with travel arrangements as needed and processes monthly expense reports.
• Assists in scheduling, arranging, and coordinating weekly department meetings and weekly updates for management.
• Operates a variety of office equipment/software including copiers, desk phones, cell phones, digital faxing, and computers.
• Responsible for inventory and requisition of various supplies and materials, as required.
• Cross trains with other IT positions as instructed by the IT Director.
• Enhances personal proficiency and knowledge of City information systems and technology; stays current with IT industry trends and explores ways to effectively apply new technologies.
• Learns, trains, and supports employees on various matters such as website changes, SmartFusion, email, and Microsoft Office Suite.
• Participates in the rotation of operating technical equipment at council meetings.

IT Support Specialist