IT Support Specialist

City of Kings Mountain

Providing administrative support and handling Tier 1 IT helpdesk duties at City of Kings Mountain. Overseeing IT operations and assisting in various departmental functions.

Posted 6/24/2026full-timeKings Mountain • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $48,057 - $61,321 per yearWebsite

About the role

Key responsibilities & impact

Performs a variety of administrative, clerical, office and communications duties independently requiring a comprehensive understanding of information technology, the organizational and departmental mission, rules, regulations, procedures and services.
Serves as Tier 1 IT support helpdesk providing first line support for IT request; screens walk-ins, phone calls, emails and delegates appropriately and/or enters into departmental ticketing system.
Responds to requests promptly, ascertains technical information, provides problem resolution whenever possible and dispatches as appropriate.
Manages incidents and requests with adequate documentation until resolution.
Resolves problems within area of assignment and escalates to appropriate staff as needed.
Oversees all IT office administration with focus on supporting the IT Departments efficiency and operations.
Prepares, maintains, and/or reviews purchase orders, accounts payable, credit card reconciliation, and financial records.
Reviews and submits department timesheets and monthly expense reports.
Assists in annual budget preparation and review processes.
Assists with travel arrangements as needed and processes monthly expense reports.
Assists in scheduling, arranging, and coordinating weekly department meetings and weekly updates for management.
Operates a variety of office equipment/software including copiers, desk phones, cell phones, digital faxing, and computers.
Responsible for inventory and requisition of various supplies and materials, as required.
Cross trains with other IT positions as instructed by the IT Director.
Enhances personal proficiency and knowledge of City information systems and technology; stays current with IT industry trends and explores ways to effectively apply new technologies.
Learns, trains, and supports employees on various matters such as website changes, SmartFusion, email, and Microsoft Office Suite.
Participates in the rotation of operating technical equipment at council meetings.

Requirements

What you’ll need

Graduation from an accredited college or university with an associate degree in computer science, information systems, computer engineering or related field.
3-5 years of experience in the operation of data processing equipment in an office support role, preferably in a North Carolina unit of local government in a similar position; or an equivalent combination of education and experience providing the necessary knowledge, skills and abilities to adequately perform the essential duties may be considered.
Knowledge of the operation, uses, and capabilities of personal computers, virtual desktop infrastructure, mobile devices and peripheral equipment.
Knowledge of internet services, mobile applications, personal computer software systems, and their capabilities.
Knowledge of general office practices and equipment including but not limited to scanners and copiers.
Knowledge of the operation, uses, and capabilities of Microsoft Office 365, Internet browsers, Adobe, and Windows operating environment.
Skill in analyzing problems and identifying a solution.
Ability to train customers on office automation hardware and software systems.
Ability to perform deductive reasoning, problem isolation, and troubleshooting.
Ability to establish and maintain effective working relationships with the public, department heads, government officials, City employees, and vendors.
Ability to communicate effectively, both orally and in writing, and to prepare and maintain accurate records and reports.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account City of Kings Mountain Website LinkedIn All Job Openings 51 - 200 employees Founded 1874 🏛️ Government 👥 B2C 🏢 Enterprise Government
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Enterprise City of Kings Mountain is a municipal government providing online services to the community, including functions for residents to manage notifications, pay bills, access city meetings, and track citizen requests. It serves as a hub for local governance, ensuring transparency and accessibility for its constituents through various digital platforms. IT Support Specialist 🔥 3 minutes ago 🏢 Kings Mountain – Onsite 💵 $48.1k - $61.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Performs a variety of administrative, clerical, office and communications duties independently requiring a comprehensive understanding of information technology, the organizational and departmental mission, rules, regulations, procedures and services.
Serves as Tier 1 IT support helpdesk providing first line support for IT request; screens walk-ins, phone calls, emails and delegates appropriately and/or enters into departmental ticketing system.
Responds to requests promptly, ascertains technical information, provides problem resolution whenever possible and dispatches as appropriate.
Manages incidents and requests with adequate documentation until resolution.
Resolves problems within area of assignment and escalates to appropriate staff as needed.
Oversees all IT office administration with focus on supporting the IT Departments efficiency and operations.
Prepares, maintains, and/or reviews purchase orders, accounts payable, credit card reconciliation, and financial records.
Reviews and submits department timesheets and monthly expense reports.
Assists in annual budget preparation and review processes.
Assists with travel arrangements as needed and processes monthly expense reports.
Assists in scheduling, arranging, and coordinating weekly department meetings and weekly updates for management.
Operates a variety of office equipment/software including copiers, desk phones, cell phones, digital faxing, and computers.
Responsible for inventory and requisition of various supplies and materials, as required.
Cross trains with other IT positions as instructed by the IT Director.
Enhances personal proficiency and knowledge of City information systems and technology; stays current with IT industry trends and explores ways to effectively apply new technologies.
Learns, trains, and supports employees on various matters such as website changes, SmartFusion, email, and Microsoft Office Suite.
Participates in the rotation of operating technical equipment at council meetings. 🎯 Requirements
Graduation from an accredited college or university with an associate degree in computer science, information systems, computer engineering or related field.
3-5 years of experience in the operation of data processing equipment in an office support role, preferably in a North Carolina unit of local government in a similar position; or an equivalent combination of education and experience providing the necessary knowledge, skills and abilities to adequately perform the essential duties may be considered.
Knowledge of the operation, uses, and capabilities of personal computers, virtual desktop infrastructure, mobile devices and peripheral equipment.
Knowledge of internet services, mobile applications, personal computer software systems, and their capabilities.
Knowledge of general office practices and equipment including but not limited to scanners and copiers.
Knowledge of the operation, uses, and capabilities of Microsoft Office 365, Internet browsers, Adobe, and Windows operating environment.
Skill in analyzing problems and identifying a solution.
Ability to train customers on office automation hardware and software systems.
Ability to perform deductive reasoning, problem isolation, and troubleshooting.
Ability to establish and maintain effective working relationships with the public, department heads, government officials, City employees, and vendors.
Ability to communicate effectively, both orally and in writing, and to prepare and maintain accurate records and reports. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data processingproblem resolutionincident managementbudget preparationfinancial record maintenanceoffice automationtroubleshootingtechnical supportdocument managementtraining

Soft Skills

communicationproblem solvingdeductive reasoningrelationship buildingorganizational skillstime managementcustomer serviceteam collaborationadaptabilityattention to detail

Certifications

associate degree in computer scienceassociate degree in information systemsassociate degree in computer engineering