City of Hamilton, Ohio

Utility Billing Clerk

City of Hamilton, Ohio

full-time

Posted on:

Location Type: Hybrid

Location: Hamilton • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$35 - CA$38 per hour

About the role

  • Performs tasks related to the accurate and timely billing and delivery of water, wastewater and stormwater accounts
  • Provides customer service to Hamilton Utility clients, internal staff and external stakeholders
  • Receives, assesses, and responds to inquiries from staff, financial institutions, law offices, government agencies and the public
  • Ensures accurate and timely updates of billing information
  • Monitors Pre-Authorized Payment Plan accounts and follows up on discrepancies
  • Researches information, analyzes accounts and composes correspondence in response to account discrepancies
  • Notifies applications if criteria are not satisfied
  • Manages call backs from notices to account holders and property owners
  • Maintains the collection of arrears, calculates and applies penalty and interest charges

Requirements

  • Demonstrated knowledge of basic accounting and related financial reporting requirements
  • Demonstrated ability to reconcile and balance daily transactions
  • Previous experience in a customer service environment
  • Demonstrated ability to work independently with minimal supervision
  • Demonstrated ability to quickly and accurately input and manipulate data
  • Proven ability to work independently and in a team environment
  • Demonstrated previous experience in utility billing
  • Demonstrated experience working in a computerized environment
  • Proficient working knowledge with MS Office Software at an intermediate level
  • Must be available to work on weekends as required
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic accountingfinancial reportingreconcile transactionsbalance transactionsutility billingdata inputdata manipulation
Soft Skills
customer serviceindependent workteamworkattention to detail