Reporting to the Supervisor, Strategy and Architecture, Project Services, the Senior Business Analyst’s role is to elicit and analyze complex business process requirements for IT-related systems critical to organizational functions on medium and large complexity projects, requiring knowledge or insight on multiple business and/or functional areas.
The Senior Business Analyst is also responsible for change management and quality assurance activities, including development and delivery of communication plans, training materials and test plans in partnership with stakeholders.
They may be required to proactively generate reports based on their findings, complete with recommended improvements to, or new requirements for business processes and operational procedures.
The Senior Business Analyst will also assist in mentoring other Business Analysts so as to contribute to the development of business analytics capabilities within the Information Technology Division.
The Senior Business Analyst may be assigned on one or more projects as a project team member and/or a project lead, and provides coaching to other business, information and database analysts.
This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing new technology systems.

Requirements

University Degree or College Diploma in Computer Science, Information Systems, Business Administration or related discipline.
Extensive experience in business analysis and process design and experience in the delivery of IT initiatives as part of a project team.
Certified Business Analysis Professional (CBAP) Certification is an asset.
Understanding of business concepts in a Municipal environment.
Demonstrated knowledge of business analysis methodologies.
Demonstrated knowledge of quality assurance best practices and methodologies.
Demonstrated knowledge of change management best practices and methodologies.
Knowledge of ITIL and SDLC concepts and experience implementing SaaS solutions.
Experience defining strategic business and IT requirements.
Demonstrated leadership and project management skills.
Demonstrated ability to use MS Office productivity tools (e.g. Teams, Word, Excel, PowerPoint, Visio, Project Online) to create and maintain project documents.
Proven analytical and problem-solving abilities, including the ability to make sound and logical judgments.
Strong leadership skills.
Strong interpersonal, written, and oral communication skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisprocess designquality assurancechange managementbusiness analysis methodologiesITILSDLCSaaS solutionsstrategic business requirementsIT requirements

Soft Skills

analytical skillsproblem-solving skillsleadership skillsproject management skillsinterpersonal skillscommunication skillsmentoring skillscoaching skills

Certifications

Certified Business Analysis Professional (CBAP)