City of Bowie, Maryland

Communications

• Lead and support the transition from a legacy Avaya PBX system to modern Unified Communications platforms
• Integrate Unified Communications solutions with Microsoft Teams and other City collaboration tools
• Collaborate with IT infrastructure and security teams to ensure system reliability, proactive maintenance, and security compliance
• Administer mobile device management solutions for City-issued iPhones and iPads
• Coordinate with vendors and provide technical guidance on Unified Communications modernization and long-term planning
• Deliver Tier 2 and Tier 3 troubleshooting support for communication systems
• Develop and maintain system documentation and provide end-user training
• Support disaster recovery, business continuity, and security planning for communication services

Unified Communications Specialist – IT