Lead and support the transition from a legacy Avaya PBX system to modern Unified Communications platforms
Integrate Unified Communications solutions with Microsoft Teams and other City collaboration tools
Collaborate with IT infrastructure and security teams to ensure system reliability, proactive maintenance, and security compliance
Administer mobile device management solutions for City-issued iPhones and iPads
Coordinate with vendors and provide technical guidance on Unified Communications modernization and long-term planning
Deliver Tier 2 and Tier 3 troubleshooting support for communication systems
Develop and maintain system documentation and provide end-user training
Support disaster recovery, business continuity, and security planning for communication services

Requirements

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a closely related field
A minimum of five years of professional experience in telecommunications, VoIP, or Unified Communications system administration
Experience supporting or administering Unified Communications platforms such as Avaya, Microsoft Teams, or similar systems
Knowledge of VoIP technologies, SIP protocols, and call routing concepts
Familiarity with LAN and WAN fundamentals and the ability to collaborate with network infrastructure teams
Experience administering mobile device management platforms such as Apple Business Manager and IBM MaaS360
Understanding of cybersecurity best practices and compliance frameworks such as NIST and CJIS
Experience supporting call center platforms, Microsoft Teams Rooms, or other enterprise collaboration technologies
Relevant certifications such as Microsoft Teams Administrator Associate, Avaya Implementation Specialist, or ITIL Foundation

Benefits

medical, dental, vision, life, and long-term care insurance
long- and short-term disability programs
401(k) with employer match
optional 457 retirement saving plans
paid leave
professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Unified CommunicationsVoIPSIP protocolscall routingmobile device managementsystem administrationtroubleshootingdisaster recoverybusiness continuitysystem documentation

Soft Skills

collaborationtechnical guidancetraining

Certifications

Microsoft Teams Administrator AssociateAvaya Implementation SpecialistITIL Foundation