Financial Crimes Risk Manager – Crypto
Fifth Third Bank
Client Services Specialist
City National Bank of Florida
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
JuniorMid-Level
About the role
- Meet servicing needs of large Corporate, Real Estate, Business Banking, and Private Client Group clients through integrated Depository, Loan, and Treasury Management services
- Promptly and efficiently address all service requests and inquiries to ensure client retention and satisfaction
- Initiate outreach to clients as needed and serve as primary point of contact for client servicing
- Independently handle loan servicing requests (advances, pay-downs, statements, billing issues, insurance, escrows, flood insurance)
- Manage onboarding of new clients by opening and processing all account types, products, and services; upload documents and complete account profiles
- Coordinate with Electronic Banking and Treasury Management on onboarding, implementation, and training
- Complete customer profiles/CIP, Bizchex-Chexsystem, ownership information, list checks, OFAC & Google searches
- Set up and maintain analysis composites and ensure accurate account linking and reporting
- Handle Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards in line with CNB policies
- Ensure Regulatory Excellence: collect approvals, enter overdraft decisions in EIM, satisfy BSA/RFI requests, complete KYCs/EDDs, and address REC findings
- Complete Reg E disputes, resolve fraud and check disputes, and manage Aithent system activities
- Manage CIS maintenance, CIP corrections, account closings, address changes, change of signer maintenance, and deposit research
- Organize and maintain client files for deposits and loans, create folders/subfolders, and compose client correspondence and reports
- Maintain product knowledge, attend training, assess client needs, and refer cross-sell opportunities to relevant departments
- Communicate with Relationship Managers about client activities, RFIs status, compromised accounts, and pipeline opportunities
- Participate in on-site client visits and relationship reviews, and support RM’s dashboard/pipeline management
Requirements
- Minimum 2 years of experience in client service, with a preference for roles within the financial services industry
- In-depth expertise in banking products and services, specializing in loan servicing, depository, and treasury management products
- Ability to work independently and efficiently in a high-pressure environment
- Proficient in utilizing loan/depository systems and banking software for processing transactions, managing client accounts, and resolving system issues
- Expertise in Microsoft Word, Excel, and Outlook
- Advanced verbal and written communication skills
- Strong attention to detail, with ability to manage multiple tasks simultaneously
- Advanced interpersonal skills, phone etiquette, and customer service capabilities
- Knowledge of regulatory requirements including KYC/EDD, OFAC, BSA/RFI, and Regulatory Excellence processes
- Experience handling wire transfers, stop payments, cashier’s checks, debit cards, and deposit/loan servicing tasks
- Associate's Degree in Business or related field or an equivalent combination of education and relevant professional experience may be considered
