City and County of Denver

Communications

• Respond to emergency and non-emergency calls for Police, Fire, and EMS
• Collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system
• Determine the nature and priority of each call, initiating appropriate protocols
• Provide lifesaving instructions and emergency triage guidance over the phone
• Manage a high volume of back-to-back calls in a fast-paced environment
• Operate and navigate multiple systems, including CAD, telephone, and mapping software

Emergency Call Taker