Emergency Call Taker

City and County of Denver

Responds to emergency and non-emergency calls, coordinating dispatch for Police, Fire, and EMS in Denver. Requires strong communication skills and ability to handle high-stress situations effectively.

Posted 7/14/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in emergency response protocols, effective communication, and critical information documentation within a Computer-Aided Dispatch (CAD) system. Capable of managing high call volumes while providing lifesaving instructions and maintaining situational awareness.

Highest-signal resume keywords

Emergency Medical Dispatch (EMD) CertificationCPR CertificationComputer-Aided Dispatch (CAD) System ProficiencyPublic Contact ExperienceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer User ExperienceMicrosoft Windows Operating SystemEmergency Triage GuidanceCritical Information DocumentationCall Prioritization

Soft Skills

Effective CommunicationSituational AwarenessMultitaskingStress Management

Tools & Technologies

CAD SystemTelephone SystemsMapping Software

Certifications & Qualifications

CPR CertificationEMD CertificationCBI Certification

Industry Keywords

Emergency ResponsePublic SafetyHigh Volume Call ManagementCity and County of Denver Familiarity

About the role

Key responsibilities & impact

Respond to emergency and non-emergency calls for Police, Fire, and EMS
Collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system
Determine the nature and priority of each call, initiating appropriate protocols
Provide lifesaving instructions and emergency triage guidance over the phone
Manage a high volume of back-to-back calls in a fast-paced environment
Operate and navigate multiple systems, including CAD, telephone, and mapping software

Requirements

What you’ll need

Graduation from high school or possession of a GED, HiSET or TASC Certificate
Two (2) years of public contact experience
One year of computer user experience in a Microsoft Windows computer operating system environment
Requires a CPR Certification before the end of academy training
Requires an EMD Certification issued by NAED before the end of academy training
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment
Bilingual preferred
Familiarity with the City and County of Denver’s streets, landmarks, and locations

Benefits

Comp & perks

Competitive pay
Paid classroom instruction
Paid on-the-job training