Citizens

Office Administrator

Citizens

full-time

Posted on:

Location Type: Office

Location: Donaldsonville • Louisiana • United States

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About the role

  • Process all office and mail payments (including credit card payments) that are collected at the District office
  • Answer the phones with the standard company greeting and check and maintain both the individual and District email accounts throughout the workday
  • Greet all walk-in customers and provide excellent customer service to both internal and external customers
  • Process all NSF checks that are received in the District office
  • Manage both the incoming and outgoing District mail
  • Track the District supply inventory and place supply orders when needed
  • Perform all duties associated with the daily Remote Deposit check scanning process
  • Update various daily tracking documents
  • Scan and submit life and fire applications to the New Business department daily
  • Check all new policy applications and verify that all are complete and correct
  • Create and submit money move request forms to the Field Audit department
  • Organize and file records in accordance with the company’s record retention policy
  • Perform other duties and complete projects as assigned by the Regional Office Administrator

Requirements

  • High school diploma or GED
  • Two to three years’ experience providing customer service
  • One to two years’ experience handling money and accurately making change for customers
  • Employee must possess dependable transportation with valid driver’s license and liability insurance
  • Knowledge of Microsoft Word, Outlook and Excel
  • Excellent communication skills both verbally and in writing
  • Ability to handle volume with precision
  • Display a welcoming and positive attitude
  • Ability to learn the proper functions of the IBM system
  • Proven analytical, evaluative, and problem-solving abilities
  • Ability to effectively prioritize and execute tasks
  • Experience working in a team-oriented, collaborative environment
  • Possess excellent telephone etiquette including the ability to answer the phone in a consistent, professional manner
  • Ability to multi-task and meet assigned deadlines
  • Remain professional at all times when dealing with customers and co-workers.
Benefits
  • This job requires occasional local travel
  • The position also requires the employee to clock in and out of our time tracking system.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicemoney handlingcheck processinginventory managementdocument trackingrecord retentionanalytical skillsproblem-solvingmulti-taskingIBM system
Soft Skills
communication skillspositive attitudeteam-orientedprofessionalismtelephone etiquetteprecisionprioritizationexecutiondependabilitycollaboration
Certifications
high school diplomaGEDvalid driver's licenseliability insurance