Citizant

Senior Program Manager

Citizant

full-time

Posted on:

Location Type: Hybrid

Location: Washington, D.C.District of ColumbiaWashingtonUnited States

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Salary

💰 $169,260 - $224,810 per year

Job Level

Tech Stack

About the role

  • Provide efficient, outcome-driven task order administration and oversight using multidisciplinary program management, fiscal oversight, and technical leadership.
  • Provide comprehensive program management, staffing, and coordination to support low-risk, high-quality execution aligned to contractual requirements and defined roles.
  • Establish and maintain a task order-level view of progress, risks, dependencies, and resource utilization across teams and task areas.
  • Apply ITIL-based service management and industry best practices across end-to-end services, integrating Risk Management Framework (RMF) practices and other relevant federal standards throughout the service lifecycle.
  • Apply advanced analytics and visualization to support better decision-making, operational insight, and program outcomes.
  • Support program management, portfolio management, operational oversight, FinOps, and performance reporting.
  • Provide the IV&V provider timely access to documentation, environments (including test and pre-production), test data, repositories (where authorized), CI/CD pipelines, and relevant technical/design artifacts, as directed.
  • Integrate IV&V activities into release and deployment plans (planning, scheduling, and participation in IV&V meetings/reviews when requested).
  • Address IV&V findings by analyzing root causes, proposing remediation plans, and implementing corrective actions within agreed timeframes.

Requirements

  • 15 years of federal IT program management experience AND 10 years of experience leading cross-functional teams.
  • Demonstrated experience leading complex programs or task orders with cross-functional delivery teams, operational governance, and stakeholder engagement.
  • Experience building/using dashboards and performance reporting to manage program health, risks, dependencies, and resourcing.
  • Working knowledge of IT service management practices and ability to operate within risk/compliance-driven environments.
  • Master's degree in Business, Information Systems, IT, Program/Project Management, or related field (or equivalent relevant experience).
  • Certifications PMP (PMI) or equivalent program/project management certification PgMP (Program Management Professional) Agile/Lean delivery certifications (e.g., SAFe, Scrum) are a plus, especially in multi-workstream environments.
  • ITIL Foundation (preferred due to ITIL-based service management requirements)
  • U.S. Citizenship required. Must be able to obtain/maintain a Public Trust background investigation
Benefits
  • Medical, dental, and vision insurance
  • 401(k)
  • Generous PTO
  • Company-paid life and disability insurance
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementfiscal oversighttechnical leadershipadvanced analyticsvisualizationperformance reportingrisk management frameworkCI/CD pipelinesroot cause analysiscorrective actions
Soft Skills
stakeholder engagementcross-functional team leadershipoperational governancedecision-makingcoordinationtask order administrationresource utilizationcommunicationproblem-solvingorganizational skills
Certifications
PMPPgMPITIL FoundationAgile certificationLean certificationSAFe certificationScrum certification