Support overall program management activities, including planning, coordination, execution, monitoring, and reporting across multiple task areas.
Maintain program schedules, milestones, and deliverables to ensure projects remain aligned with contract and organizational objectives.
Track program risks, dependencies, and resource utilization, ensuring issues are proactively escalated and mitigated.
Assist leadership with task order oversight, including progress monitoring and status reporting.
Apply program management best practices and industry standards to ensure high-quality execution and delivery.
Support governance forums such as portfolio reviews, architecture boards, and operational reviews by preparing decision-support materials and program dashboards.
Track portfolio performance metrics to ensure alignment with organizational strategic outcomes.
Maintain program artifacts, including risk registers, action trackers, and portfolio reports.
Develop and maintain program dashboards and visualizations to track progress, operational performance, and key performance indicators.
Apply data analytics techniques to evaluate operational performance and inform leadership decisions.
Produce status reports, executive briefings, and program metrics to support leadership and stakeholders.
Assist in tracking financial and operational performance against program objectives.
Support digital product delivery teams by tracking feature delivery timelines, milestones, and performance metrics.
Assist with portfolio oversight activities supporting enterprise data initiatives, ensuring alignment with strategic priorities.
Monitor project artifacts, including roadmaps, sprint deliverables, and release milestones.
Coordinate across technical teams, product owners, and leadership to ensure consistent communication and progress tracking.
Identify opportunities to improve program management processes, reporting workflows, and operational efficiency.
Maintain program documentation and ensure knowledge transfer and onboarding materials are current.
Support the adoption of modern program management tools, dashboards, and collaboration platforms.

Requirements

7-10 years of deskside/help desk leadership; hands-on experience with Windows/macOS support and endpoint tools.
Experience supporting federal government IT or data programs preferred.
Experience preparing program reports, dashboards, and executive briefings.
Experience supporting governance forums and stakeholder engagement activities.
Strong analytical and problem-solving skills.
Experience with data analytics and visualization tools (Power BI, Tableau, Excel dashboards, etc.).
Knowledge of program management methodologies (PMI, Agile, ITIL, or similar).
Ability to translate complex data into actionable insights for leadership.
Strong written and verbal communication skills.
Familiarity with portfolio management, governance frameworks, and performance metrics.

Benefits

Medical, dental, and vision insurance
401(k)
Generous PTO
Company-paid life and disability insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementdata analyticsWindows supportmacOS supportendpoint toolsprogram reportingdashboard creationperformance metricsrisk managementportfolio management

Soft Skills

analytical skillsproblem-solving skillscommunication skillsleadershipstakeholder engagementprocess improvementorganizational skillsteam coordinationknowledge transferexecutive briefing

Certifications

PMIAgileITIL