Client Relations Manager
Citiside Property Management
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $750 - $1,150 per month
About the role
- Be the first point of contact for clients via phone calls, emails.
- Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
- Proactively resolve client complaints and difficult situations with professionalism and empathy.
- Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
- Maintain detailed and accurate records of all client interactions.
- Ensure all actions and communications are in compliance with company policies and relevant regulations.
Requirements
- Previous experience in a client-facing or customer service role.
- Excellent verbal and written communication skills.
- Proven ability to problem-solve and manage conflicts.
- Strong attention to detail and organizational skills.
- Ability to effectively handle multiple tasks and priorities.
- Proficiency with CRM (Customer Relationship Management) software is a plus.
- A positive and service-oriented attitude.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsproblem-solvingconflict managementattention to detailorganizational skillsmultitaskingservice-oriented attitudeprofessionalismempathy