Citiside Property Management

Account Manager

• Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
• Monitor client health and engagement to ensure high retention rates and prevent churn.
• Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
• Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
• Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
• Manage contract renewals and lead negotiations to ensure mutually beneficial terms.

Project Manager

• Define project scope, goals, and deliverables.
• Develop full-scale project plans and associated communications documents.
• Estimate costs, manage the budget, and track expenses to ensure the project remains financially viable.
• Manage and provide guidance to sub-contractors and internal staff.
• Ensure all work complies with local building codes, health and safety regulations, and environmental standards.
• Act as the primary point of contact for clients, architects, and engineers, providing regular progress updates.
• Negotiate contracts and manage the acquisition of materials and equipment.
• Identify potential project risks and develop contingency plans to minimize delays.

Construction Project Manager

Analyst

• Process transactions in QuickBooks
• Assist and coordinate with external accountant as needed
• Processing and scheduling payments to vendors, service providers, utilities, taxes, etc.
• Ensure accuracy, confidentiality, and compliance with internal financial procedures
• Manage and schedule content across social media platforms (e.g., LinkedIn, Instagram, Facebook, etc.)
• Create, organize, and maintain a social media content
• Support marketing campaigns, promotions, and brand initiatives
• Ensure brand consistency across all digital marketing channels

Real Estate Analyst

Client Services Representative

• Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
• Build and maintain strong, positive, and long-term relationships with clients.
• Anticipate client needs and proactively address potential issues before they escalate.
• Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
• Manage and update client records, databases, and all relevant account information using CRM software.
• Prepare and distribute reports, presentations, and other necessary documentation for client review.
• Facilitate the onboarding process for new clients and assist with contract renewals.
• Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
• Track service progress and provide timely updates to clients regarding the status of their requests.
• Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.
• Assist in implementing processes and procedures designed to enhance overall client satisfaction.

Client Services Manager

Civil Engineer

• Plan and oversee the execution of repair projects, including masonry, painting, waterproofing, and structural upkeep of residential units.
• Perform routine technical inspections to identify any defects and prioritize them in the maintenance schedule.
• Select and manage specialized contractors, ensuring their work aligns with the project’s technical specifications and safety codes.
• Organize the workflow for daily repair requests, ensuring that maintenance tasks are completed efficiently and within the established deadlines.
• Estimate the quantity and quality of materials needed for repairs and manage the technical approval of suppliers.
• Maintain accurate records of all structural interventions and warranties for civil works.

Construction Engineer

Accountant

• Process transactions in QuickBooks and Wave
• Ensure accuracy, confidentiality, and compliance with internal financial procedures
• Manage and schedule content across social media platforms (e.g., LinkedIn, Instagram, Facebook, etc.)
• Create, organize, and maintain a social media content
• Support marketing campaigns, promotions, and brand initiatives
• Ensure brand consistency across all digital marketing channels

Real Estate Accountant

• Be the first point of contact for clients via phone calls, emails.
• Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
• Proactively resolve client complaints and difficult situations with professionalism and empathy.
• Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
• Maintain detailed and accurate records of all client interactions.
• Ensure all actions and communications are in compliance with company policies and relevant regulations.