Citiside Property Management

Client Services Manager

Citiside Property Management

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $4 - $7 per hour

Job Level

Junior

About the role

  • Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
  • Build and maintain strong, positive, and long-term relationships with clients.
  • Anticipate client needs and proactively address potential issues before they escalate.
  • Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
  • Manage and update client records, databases, and all relevant account information using CRM software.
  • Prepare and distribute reports, presentations, and other necessary documentation for client review.
  • Facilitate the onboarding process for new clients and assist with contract renewals.
  • Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
  • Track service progress and provide timely updates to clients regarding the status of their requests.
  • Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.
  • Assist in implementing processes and procedures designed to enhance overall client satisfaction.

Requirements

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Proven experience (1-3 years) in a client-facing role, customer service, or account coordination.
  • Exceptional verbal and written communication skills in English.
  • Strong organizational abilities with meticulous attention to detail.
  • Proven ability to multitask, prioritize , and manage time effectively under deadlines.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
  • Excellent problem-solving skills and a commitment to a customer-centric mindset.
  • Professional demeanor and the ability to handle sensitive information with discretion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM softwareMicrosoft Office SuiteSalesforceHubSpot
Soft Skills
communication skillsorganizational abilitiesattention to detailmultitaskingtime managementproblem-solvingcustomer-centric mindsetprofessional demeanor
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Communications