Senior Manager, Cardmember Experience
Citi
Vice President – Fair Lending and Privacy Controls Officer
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Getzville • Florida, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $92,000 - $138,000 per year
Job Level
Lead
About the role
- Assist with the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
- Execute on aspects of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, etc.
- Propose enhancements or improvements as necessary to the MCA.
- Champion MCA best practices transformation, and execution consistency across business/functions.
- Collate tracking and reporting of the MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes, highlighting risk and escalating concerns in a timely manner.
- Assist with assessment of Issues, structuring potential solutions and driving effective resolution with other stakeholders.
- Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
- Monitor key performance indicators (KPIs) and evaluate effectiveness of the risk and controls.
- Partnering, collaborating, and working with other areas within Citi, as necessary.
Requirements
- 6-10 years experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Ability to identify, measure, and manage key risks and controls.
- Track record leading Control related projects and programs
- Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
- Requires an ability to provide challenge and make recommendation for risk and controls remediation.
- Expert knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
- Understanding of compliance laws, rules, regulations, and best practices.
- Deep understanding of Citi’s Policies, Standards, and Procedures.
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong sense of accountability and ownership, with strong results orientation.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational risk managementcomplianceauditcontrol-related functionsrisk assessmentkey performance indicatorscontrols developmentrisk remediationquality oversightMCA program execution
Soft skills
analytical skillsaccountabilityownershipresults orientationcollaborationcommunicationproblem-solvingleadershipstakeholder managementrecommendation making
