Investment Account Support Specialist, SAFE ACT, Assistance Vice President
Citi
Assistant Vice President – Investment Account Support Specialist, SAFE Act
Citi
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $96,960 - $145,440 per year
Job Level
Lead
About the role
- Serve as the primary point of contact in providing a world-class experience for HNW and affluent clients with self-directed investment relationships with Citi.
- Identify, build and deepen relationships to gain incremental wallet share of the HNW/Ultra HNW and Affluent segment through superior customer experience.
- Provide quarterly value-added engagement with clients - high touch, remote, consistent communication, etc.
- Refer opportunities to segment partners where appropriate (Lending Consultants and Wealth Solutions Advisors, Small Business Partners, Relationship Manager, etc.).
- Anticipate the complex financial needs of the client and educate on solutions available at Citi through a wide range of products, services and tools.
- Assist self-directed retail clients with placing unsolicited trades for Stocks, Mutual Funds, ETFs, Brokerage CDs, Treasuries, and other Fixed Income products, including margin and options.
- Complete account maintenance requests and other service inquiries while ensuring KYC/AML and other compliance norms are adhered to.
- Resolve customer complaints according to FINRA policy while promoting utmost customer satisfaction.
- Manage client follow-up and collaborate with various departments to resolve client issues, fulfill business needs, and achieve client satisfaction goals.
- Provide guidance to clients regarding asset movement (ACATS), forms processing, account conversions, rollovers and more.
- Utilize various web-based systems to include Salesforce, DocuSign, Lexis Nexus, and more.
- Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations and escalating control issues with transparency.
Requirements
- 5-8 years of experience (overall).
- Preferred to have 3 years of Investment industry experience.
- Required US FINRA Registration: SIE, Series 7, 63 (Series 66 preferred).
- This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtain a unique identifier.
- Bachelor's/University degree or equivalent experience.
- A coachable mindset, willing to grow and improve professionally.
- An ability to retain knowledge and support a wide array of products and services.
- An ability to work independently as well as in a team setting.
- Experience in a proactive, successful sales and service role in the financial services industry.
- Takes ownership of effort, performance, and making a positive team impact.
- Must be a self-starter, problem solver and a goal-oriented team player able to work without direction.
- Strong understanding of investment account products and services.
- Experience with web-based systems including Salesforce, DocuSign, Lexis Nexus.
- Knowledge of KYC/AML and other compliance norms.
