Operations Strategy Group Manager
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Jacksonville • Florida • Idaho • United States
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Salary
💰 $141,440 - $212,160 per year
About the role
- Define and lead business cases to modernize U.S. Consumer Cards Operations (USCC)
- Ensure financial viability of initiatives
- Act as a trusted advisor to USCC Operations leadership
- Partner closely with USCC Ops business heads, technology leaders, finance, and senior leadership
- Identify operational opportunities and challenges
- Develop transformational future‑state strategies
- Lead and manage teams in developing end‑to‑end business cases
- Provide clarity in complex problem spaces
- Translate complex technology solutions into business strategy communications
- Manage stakeholder engagement and decision‑making
- Oversee planning and execution of multiple initiatives
- Build relationships with senior executives across functions
- Contribute to team continuous improvement
Requirements
- 10+ years of experience in strategy, operations, or transformation roles with people‑management responsibility
- Experience in strategy consulting or leading complex business and operating model change
- Strong analytical and problem‑solving skills with the ability to influence senior leadership and drive results in ambiguous environments
- Proven ability to develop financially sound business cases and guide high‑value investment decisions
- Creative, strategic thinker with strong business judgment
- Excellent written and verbal communication skills, including translating technology concepts into business narratives
- Collaborative leader with executive presence and the ability to build and motivate high‑performing, geographically dispersed teams
- Solid understanding of banking operations and products; P&L or investment governance experience preferred
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business case developmentfinancial analysisoperational strategytransformation strategystakeholder engagementdecision-makingcomplex problem-solvinginvestment governanceP&L management
Soft Skills
analytical skillsproblem-solvinginfluencing skillscreative thinkingstrategic thinkingwritten communicationverbal communicationcollaborationleadershipteam motivation