Citi

Senior Fraud Analyst

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Johnson City • Florida • Tennessee • United States

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Salary

💰 $74,160 - $111,240 per year

Job Level

Senior

About the role

  • Assist with authentication and fraud strategies and projects across USCC
  • Closely partner with USCC Fraud Risk Officers on identifying emerging risks and threats and specify potential areas for operational and analytic improvements
  • Prepare presentations for senior leaders across the USCC organization
  • Help drive improvements through enhancements to documentation, controls, and reporting
  • Maintain awareness of industry trends so this can be effectively communicated to Business partners
  • Understand the latest fraud performance trends and communicate to key stakeholders
  • Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans
  • Persuade and influence others through strong communication and diplomacy skills
  • Work with the business to understand and assess new projects for fraud risk
  • Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address issues
  • Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or ID theft fraud processes, and ensure controls are in place to mitigate such risks
  • Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost
  • Provide actionable insights to stakeholders by leveraging data analytics
  • Perform periodic review and development of MIS reports, dashboards, and communication of fraud results internally

Requirements

  • Ability to make decisions in a timely manner, balancing a need for action with a need for analysis
  • Ability to identify issues and outline scope. Probe beyond symptoms to determine the underlying causes of problems
  • Ability to understand businesses processes, risks and can identify control issues
  • Strong proficiency in Excel
  • Ability to work independently and influence others
  • Strong project management ability
  • Strong verbal and written communication skills
  • Strong presentation skills including proficiency in PowerPoint and other communication tools
  • Excellent problem solving, conflict resolution, and change management skills
  • Bachelor’s/University degree or equivalent experience preferred
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsfraud detectionperformance reportingproject managementExcelMIS reportsdashboardsdocumentationcontrolsreporting
Soft Skills
communicationdiplomacyinfluenceproblem solvingconflict resolutionchange managementpresentation skillsdecision makingindependenceanalytical thinking