Citi

Operations Support Specialist

Citi

full-time

Posted on:

Location Type: Office

Location: San Antonio • Florida • Texas • United States

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Salary

💰 $43,960 - $57,340 per year

About the role

  • Provide operations support services, including record/documentation maintenance, storage & retrieval of records and account maintenance
  • Resolve customer inquiries and supervise escalated issues
  • Handling Account Maintenance/Servicing requests for Retail Bank CDs, MMA/CD Pricing Rate Adjustments, Inactive Accounts, Reg O and Privacy processes
  • Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators
  • Support expansive and diverse array of products and services
  • Resolve complex problems based on best practice/precedence
  • Appropriately assess risk when business decisions are made

Requirements

  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Ability to work unsupervised and apply problem solving capabilities
  • Working knowledge of Aspen, Eclipse/RSM, G360, IEWA, NCIS, Tabster and Complaints Management systems
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills
  • High School diploma or equivalent
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
record maintenancedocumentation maintenanceaccount maintenanceproblem solvinganalytical skillsmathematical knowledge
Soft Skills
communication skillssupervisory skillsrisk assessmentindependent work
Certifications
High School diploma