SRE Lead – Senior Vice President
Citi
full-time
Posted on:
Location Type: Office
Location: Chennai • India
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Job Level
About the role
- Define and own the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.
- Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.
- Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.
- Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
- Identify manual operations use cases which are performed by Level 1 functions.
- Create a strategic plan to automate.
- Drive reusability and efficiency by tracking problem statements raised by Orion Level 1 Function by providing milestone delivery plan.
- Ability to Design & Build strategic observability dashboard including gold signals like SLO, SLI, Latency & business metrics in a single pane of glass.
- Lead and mentor SREs, fostering a technical growth and SRE mindset.
- Work hands-on to troubleshoot telemetry and instrumentation issues across on-prem, cloud (AWS, GCP, etc.), and ECS/Kubernetes-based environments.
- Use Jira/Agile workflows to track and report on strategic enablers coverage, adoption, and contribution to improved client experience.
- Support SRE Communities of Practice (CoP) and foster strong relationships with SREs, developers, and platform leads across Services and beyond to accelerate adoption & promote SRE best practices.
- Evaluate and integrate new technologies and tooling to enhance our Monitoring & Observability capabilities.
- Remove inefficiencies and provide solutions to enable unified views of consolidated End-to-End client journeys for Payments & other Services critical user journeys.
- Collaborate closely with the architecture function to support implementation of observability Nonfunctional requirements as part of SDLC lifecycle.
- Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.
- Lead people management responsibilities for your direct team, including management of headcount, goal setting, performance evaluation, compensation, and hiring.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.
Requirements
- 16+ years of experience in Observability, SRE, Infrastructure Engineering, or Platform Architecture, including 5+ years in senior leadership roles.
- Deep expertise in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
- Strong hands-on experience across hybrid infrastructure, including on-prem, cloud (AWS, Google Cloud), and container platforms (ECS, Kubernetes).
- Proven ability to design scalable telemetry and instrumentation strategies, resolve production observability gaps, and integrate them into large-scale systems.
- Experience leading teams and managing people across geographically distributed locations.
- Strong ability to influence platform, cloud, and engineering leaders to ensure observability tooling is built for reuse and scale.
- Deep understanding of SRE fundamentals, including SLIs, SLOs, error budgets, and telemetry-driven operations.
- Strong collaboration skills and experience working across horizontal infrastructure teams, building consensus and delivering changes.
- Ability to stay up to date with market trends and apply them to improve internal tooling and design decisions.
- Good understanding of AI tech stack, should be able to create a business case and solve using Citibank AI solutions.
- Excellent written and verbal communication skills; able to influence and articulate complex technical concepts to technical and non-technical audiences.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
observabilityinfrastructure engineeringplatform architecturetelemetryinstrumentationautomationscalable systems designmonitoring solutionsAI tech stackSRE fundamentals
Soft Skills
leadershipcollaborationinfluencementoringcommunicationproblem-solvingstrategic planningrelationship buildingperformance evaluationrisk assessment