Apps Support Intermediate Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Pune • India
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About the role
- Provides technical and business support for users of Citi Applications
- Utilizes good understanding of apps support procedures
- Field issues and queries from stakeholders
- Provide short-term resolutions and work with technology partners for long term remediation
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participate in disaster recovery testing
- Develop and maintain technical support documentation
- Analyze applications to identify risks and security issues
Requirements
- 2-5 years experience
- Basic knowledge or interest about apps support procedures
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Basic Business knowledge/ understanding of financial markets and products
- Knowledge/ experience of problem Management Tools
- Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Must be fluent in English
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportbusiness supportrisk analysissecurity issue identificationprocess improvementstandardization of proceduresproblem management
Soft Skills
communication skillsdiplomacy skillscustomer serviceinterpersonal skillspersuasioninfluence