Citi

Customer Service Representative – Onsite, Work from Home

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Florence • Kentucky • United States

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Salary

💰 $21 per hour

Job Level

Junior

About the role

  • Assist with evaluating and resolving service inquiries from clients across different platforms
  • Effectively use various computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge of specific groups of Citi products and services
  • Analyze and identify potential risks and identify solutions that meet client needs
  • Complete assigned tasks in an accurate and efficient manner
  • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
  • Fulfilling the clients’ necessities while providing an exceptional client experience
  • Appropriately assess risk when business decisions are made

Requirements

  • 1-3 years’ work experience in a related role
  • Proficient in Microsoft Office and Windows Operating Systems
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment
  • Excellent technical and data entry skills, including the utilization of a 10-key touchpad
  • Proven ability to navigate multiple systems and customer service platforms concurrently
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryrisk analysiscustomer service
Soft Skills
effective communicationproblem-solvingclient retentionattention to detailability to work in fast-paced environment