Senior Relationship Manager
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • Texas • United States
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Salary
💰 $158,400 - $237,600 per year
Job Level
About the role
- Assesses the portfolio of clients and defines a strategy that best suits Citi and clients' interests
- Calls on clients to negotiate and manage relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks, and expectations
- Partners with other teams within the Commercial Bank, Retail Bank, and other areas to assess clients within CCB and other lines of businesses
- Works with the team to develop an exceptional level of client service and to build solid relationships that will lead to substantial improvements in profitability
- Manage relationships with large credit exposures, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
- Lead highly sensitive and complex discussions with clients regarding the restructuring, reduction, or termination of credit relationships
- Proactively manage client expectations and objections, offering clear rationales and facilitating smooth transitions in strict adherence to all internal policies and regulatory requirements
- Ensures the appropriate “Know Your Client” (KYC) and other compliance deliverables are met
- Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
- Ability to mentor, guide and lead the junior team members regularly
Requirements
- 10+ years of relevant experience in the commercial banking industry
- Sound knowledge of banking and investment products and process
- Track record of providing sound banking and financial advice and solutions to clients
- Highly focused, able to rapidly identify key priorities
- Demonstrates intermediate to advanced credit skills
- Demonstrates an expert level of Early Warning Detection skills
- Demonstrates advanced Citi’s credit-process and credit-appetite knowledge
- Ability to work effectively in team setting
- Excellent interpersonal, communication and influencing skills
- Ability to work under pressure while making sound decisions
- Accountable for significant direct business results or authoritative advice regarding the operations of the business
- A proactive approach in looking for ways in strengthening business relationship with clients
- Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
- Able to quickly adapt priorities based on the latest data insights
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit skillsEarly Warning Detection skillsbanking productsinvestment productsfinancial advicecredit-process knowledgecredit-appetite knowledge
Soft skills
interpersonal skillscommunication skillsinfluencing skillsteamworkability to work under pressuredecision-makingproactive approachadaptability