Citi

Fund Accounting Analyst 1 – Officer

Citi

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • 🇲🇾 Malaysia

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Job Level

Junior

Tech Stack

SQL

About the role

  • Perform a first line control role in the daily NAV production.
  • Review exceptions raised and resolve upto those applicable to role responsibility.
  • Escalating those not applicable timely to supervisor.
  • Development of strong client relationships, resolving client queries timely and accurately.
  • Proactively ensure the attainment of SLAs / KPIs (escalating any issues internally / externally as required).
  • Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements.
  • Owning and taking responsibility for issues and resolution to closure.
  • Monitor errors, complaints and near misses.
  • Ensure documentation exists for any client-specific procedures.
  • Act as technical and knowledge resource to the team/business unit.
  • Participate in the development, testing and implementation of new systems and products.
  • Support projects to optimize operational efficiency and improve quality.
  • Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures.
  • Coaching and supporting other team members.
  • Perform various processing functions in related to fund administration services including monitor non-stp transaction & perform static data set up.
  • Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations.
  • Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
  • Participate in system and client testing to implement global strategy and fulfill business needs.
  • Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
  • Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
  • Initiate and streamline process relating to controls, productivity and regional service enhancements.
  • Identify and resolve business/technical issues together with ASPAC branches and system support group.
  • Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting.

Requirements

  • Minimum 1 year of relevant experience
  • Client relationships
  • Excellent communicator with strong interpersonal skills
  • Highly computer literate - MS Office applications, SQL
  • Able to work under pressure to tight deadlines
  • Project experience
  • Knowledge of Multifonds would be advantageous
  • Bachelor’s degree/University degree or equivalent experience.
Benefits
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more.
  • Expanded Paid Parental Leave Policy for employees around the world.
  • Access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • Variety of programs that help employees balance their work and life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NAV productiontransaction processingfund administration servicesSQLMultifondsSLAKPIMIS reportingsystem testingdata setup
Soft skills
client relationshipsexcellent communicatorinterpersonal skillsproblem-solvingcollaborationcoachingaccountabilitytime managementadaptabilityattention to detail
Certifications
Bachelor’s degreeUniversity degree